Customer Relation Executive
3 days ago
KEY RESULT AREA (KRA)
- Front Desk & Call Handling
- Customer Enquiry & Relationship Management
- Lead Assignment & Sales Team Coordination
- Customer Follow-up & Feedback Collection
- Documentation & Reporting
KEY PERFORMANCE INDICATORS (KPI):
· Inquiry Handling: ≥ 95% calls/messages responded to within committed time
· Lead Allocation: 100% leads passed to sales team promptly
· Customer Follow-up: ≥ 90% follow-ups completed on time
· Documentation Accuracy: ≥ 95% accuracy in enquiry & follow-up logs
· Customer Satisfaction: ≥ 90% positive feedback from follow-up interactions
· Attendance, Punctuality & Hygiene: ≥ 95% compliance with company standards on presence, timeliness, and professional appearance.
RESPONSIBILITIES
· Greet customers at the showroom and assist with initial enquiries.
· Manage incoming calls, WhatsApp messages, and emails professionally.
· Understand customer needs and share relevant product/service details.
· Assign and coordinate leads with the Sales Team for conversion.
· Follow up with customers on quotations, pending decisions, and service updates.
· Maintain enquiry logs, follow-up status, and customer feedback records.
· Collect and communicate customer feedback to management for improvements.
· Ensure the reception/front desk area is well-maintained and welcoming.
· Support basic administrative tasks related to customer service and reporting.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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