Customer Relation Executive

5 hours ago

Kozhikode, Kerala, India Cee Pee Marbles Full time ₹ 15,00,000 - ₹ 18,00,000 per year

KEY RESULT AREA (KRA)

  • Front Desk & Call Handling
  • Customer Enquiry & Relationship Management
  • Lead Assignment & Sales Team Coordination
  • Customer Follow-up & Feedback Collection
  • Documentation & Reporting

KEY PERFORMANCE INDICATORS (KPI):

· Inquiry Handling: ≥ 95% calls/messages responded to within committed time

· Lead Allocation: 100% leads passed to sales team promptly

· Customer Follow-up: ≥ 90% follow-ups completed on time

· Documentation Accuracy: ≥ 95% accuracy in enquiry & follow-up logs

· Customer Satisfaction: ≥ 90% positive feedback from follow-up interactions

· Attendance, Punctuality & Hygiene: ≥ 95% compliance with company standards on presence, timeliness, and professional appearance.

RESPONSIBILITIES

· Greet customers at the showroom and assist with initial enquiries.

· Manage incoming calls, WhatsApp messages, and emails professionally.

· Understand customer needs and share relevant product/service details.

· Assign and coordinate leads with the Sales Team for conversion.

· Follow up with customers on quotations, pending decisions, and service updates.

· Maintain enquiry logs, follow-up status, and customer feedback records.

· Collect and communicate customer feedback to management for improvements.

· Ensure the reception/front desk area is well-maintained and welcoming.

· Support basic administrative tasks related to customer service and reporting.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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