Customer Relation Associate- Intern
2 days ago
Key Responsibilities:
- Make feedback calls to students on the 4th day after their admission( after the 1st and 2nd mentorship sessions).
- Understand and document their overall experience, satisfaction level, and any support needed.
- Collect NPS ratings and track student sentiment trends.
- Identify concerns related to academics, mentorship, app usage, offline facilities, or other areas.
- Gather suggestions and improvement points from students.
- Maintain daily call logs and share feedback reports with the CRA team.
Required Skills:
- Strong communication and listening skills.
- Professional, empathetic, and student-friendly approach.
- Ability to document feedback clearly.
- Tele-calling or customer-facing experience is an added advantage.
Job Types: Full-time, Fresher
Pay: ₹5,000.00 per month
Work Location: In person
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