Trip Planning Specialist

3 days ago


Gurgaon, Haryana, India Traveleva Full time ₹ 5,00,000 - ₹ 12,00,000 per year

About Us

At
Traveleva
, we help self-planners create unforgettable trips. Through
free 1:1 trip planning sessions
, we guide travelers in building detailed, personalized itineraries. We're not here to sell holiday packages - we're here to empower better travel. We monetize by offering value-added services like visa assistance, attraction tickets, and local transfers.

About the Role

We're looking for a
Trip Planning Specialist
who can blend destination knowledge with empathy, organization, and post-trip care. This isn't your typical sales role - we don't believe in pressure tactics. We believe in helping people travel better, and letting trust drive conversions.

You'll own the end-to-end journey of the traveler: from planning to support during the trip, while also keeping an eye on commercial outcomes and supplier relationships.

Responsibilities

  • Conduct consultative 1:1 trip planning sessions with travelers
  • Create personalized itineraries based on interests, duration, and budgets
  • Build trust and strong rapport with users - we follow up once, not forever
  • Provide
    real-time post-sale support
    to travelers during their trip
  • Cultivate long-term relationships, not just one-time transactions
  • Source and coordinate with suppliers for transfers, attractions, and services
  • Ensure
    healthy margins (P&L)
    for each conversion

Who We're Looking For

  • Excellent communication in
    both English (spoken and written) and Hindi
    (spoken)
  • Empathetic, organized, and detail-oriented
  • Comfortable handling real-time customer issues with calmness and care
  • Proficient with tools like
    Google Docs, Sheets, Microsoft Word, Excel
  • Familiar with
    AI tools
    and eager to automate routine workflows
  • Self-motivated and accountable
  • No prior experience in the travel industry preferred
  • we're building a new kind of travel culture

What You'll Get

  • Industry leading compensation + performance incentives
  • Exposure to high-intent travelers from across the world
  • A role that blends customer experience, business ownership, and creativity
  • A collaborative, high-trust environment — with zero pushy sales pressure
  • A chance to redefine how modern travel is planned

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