Trip Advisor

Role:
Trip Advisor

Reporting To:
Senior Manager - Corporate Channel

Level:
Assistant Manager / Deputy Manager

Location:
Gurugram

About the Function:
MakeMyTrip's Corporate Channel business enables organizations to manage their travel and event requirements with efficiency and control. Its flagship product, MyBiz, is a self-booking platform designed to simplify business travel—offering real-time bookings, policy compliance, and cost optimization. Today, over 59,000 companies use MyBiz to streamline their corporate travel operations.

The business also houses a fast-growing MICE (Meetings, Incentives, Conferences, and Exhibitions) vertical that delivers end-to-end solutions for group travel and events. This includes a dedicated HNI Travel team that manages personalized, high-touch travel requirements for senior leaders, CXOs, and high-net-worth individuals—ensuring premium service, curated itineraries, and seamless travel experiences.

From offsites and reward programs to large-scale conferences and exclusive executive travel arrangements, the MICE ecosystem drives flawless execution through a strong supplier network, centralized contracting, and cost-effective planning.

Together, MyBiz, MICE, and the HNI Travel team position MakeMyTrip as a comprehensive partner for corporate mobility and engagement—empowering organizations to manage everyday travel, strategic events, and high-touch executive travel with equal excellence.

About the Role
: Together, MyBiz, MICE, and the HNI Travel team position MakeMyTrip as a comprehensive partner for corporate mobility and engagement—empowering organizations to manage everyday travel, strategic events, and high-touch executive travel with equal excellence.

This role focuses on managing and nurturing relationships with HNI and CXO clients within the corporate channel. The Relationship Manager will deliver end-to-end, white-glove service—covering flights, hotels, visas, leisure packages, events, and concierge experiences—tailored to the unique needs of senior leadership and other high-value clients.

The position requires strong strategic account management skills, operational excellence, and an unwavering commitment to client satisfaction. It also calls for the ability to anticipate client needs, resolve issues proactively, and ensure a seamless, premium travel experience at every touchpoint.

What Will You Be Doing

• Serve as the single point of contact for HNI and CXO clients, building long-term, trust-based relationships. Understand their preferences, anticipate needs, and deliver highly personalized service.
• Manage all aspects of client requirements, including travel arrangements (domestic/international flights, hotels, visas), event planning, leisure packages, concierge services, and on-ground support. Ensure every interaction reflects the highest standards of professionalism and discretion.
• Identify opportunities to expand business with existing clients, negotiate high-value deals, and optimize margins. Proactively introduce new products and services aligned with client needs.
• Coordinate with internal teams (Sales, Operations, Finance, Product) and external partners (vendors, hotel chains, DMCs) to deliver seamless solutions and resolve issues promptly.
• Lead negotiations with hotels and partners to secure the best terms for clients, ensuring compliance with company policies and maintaining high service standards.
• Maintain accurate records of client interactions, preferences, and feedback. Release daily dashboards for sales, queries, and client engagement.
• Create differentiated, memorable experiences for HNI and CXO clients by leveraging detailed preference profiles and proactive service models.

Qualification & Experience

• 3–8 years of experience in premium client servicing, travel desks, or relationship management for HNI/CXO segments.
• Graduate/Postgraduate (MBA/PGDM preferred) from a reputed institute.
• Proven track record in account management, negotiation, and delivering high-touch, personalized client experiences client experiences.
• Strong communication, interpersonal, and stakeholder management skills.
• Proficiency in MS Office and CRM tools.

Key Success Factors For The Role

• Exceptional attention to detail and client-centric mindset.
• Ability to manage multiple high-priority clients and tasks simultaneously.
• Strong problem-solving and decision-making abilities.
• High integrity, professionalism, and discretion.
• Collaborative team player with a proactive approach.