Patient Journey Partner

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Position - Patient Journey Partner - Opthalmology - Delhi

The Patient Journey Partner (PJP) is at the center of the Roche organization, directly accountable to deliver better outcomes for patients, their community, the ecosystem and the organization, faster. The PJP is an empowered leader and the local face of Roche. She or he partners closely with all stakeholders directly touching the patient journey (in Opthalmology), gaining a deep understanding of their needs in order to connect Roche's capabilities to co-create meaningful solutions.

The Opportunity 

• The PJP acts as a trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche involved in the patient journey. As the local face of Roche, PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem.

• The PJP is responsible for creating exponential impacts for patients and the community and bringing us closer to our vision.Partners with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community.

• By overseeing the patient journey in its entirety, the PJP acts as a system thinker with the ability to identify shared purpose among stakeholders and leverages this to co-create solutions with stakeholders in the ecosystem. Stewards Roche's products through their lifecycle and supports their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner.

• Resource Planning, the PJP shares the patient and stakeholder community needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster. PJP is empowered to pull in expertise and resources locally (affiliate) and from the network as needed, including in collaboration with other PJPs, HSPs and enabling functions.

• Ensuring great experiences whenever stakeholders in the ecosystem engage with Roche employees, products and services. Owner of the customer engagement strategy based on the customer insights (planning until implementation) together with other PJPs.

Who you are 

• You should hold a university degree (scientific, economic, or business degree) or an advanced degree in Life science and/or MBA  is a plus with practical understanding of digital innovation methodologies as well as deep understanding of patient journey(s) and related treatments in defined disease area(s), enabling engagement at the specialist level.

• You should have broad understanding of Roche's present portfolio and future pipeline, such that they can work on future-based solutions and robust understanding of medical affairs strategies and tactics including clinical research

• You should have an in-depth understanding of the Delhi's healthcare system and the role of multiple stakeholders within this. Also, In-depth knowledge of Delhi Market Pharmaceutical Code of Conduct and other relevant standards and guidelines 

• You should have excellent experience in customer and stakeholder engagement in healthcare system. 

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.