Director, IT Finance

Zendesk is seeking a dynamic and experienced Director of IT Finance to lead and develop a high-performing team dedicated to supporting critical financial processes, specifically focusing on Record to Report (R2R) and Source to Pay (S2P) value streams. The ideal candidate will possess a strong background in finance technology, have extensive experience in optimizing financial processes, and foster collaboration across diverse teams and geographies.

• Team Leadership: Lead, mentor, and develop IT teams that support financial applications and processes related to Record to Report and Source to Pay. Foster a collaborative culture to encourage high performance across geographically distributed teams.

• Value Stream Optimization: Design and implement scalable, efficient financial processes utilizing a value stream approach. This includes continuous improvement initiatives that enhance operational efficiency within R2R and S2P areas to align with Zendesk's growth strategy.

• Business Partnership: Serve as a strategic advisor to business leaders worldwide, ensuring that technology solutions align closely with company objectives. Provide insights and data-driven recommendations to support key company initiatives, enhancing decision-making processes. 

• System Oversight: Ensure seamless operation, integration, and enhancement of financial applications to meet changing business needs. Oversee compliance and best practices in financial systems management for R2R and S2P streams.

• Project Management: Manage system implementations, upgrades, and integrations pertaining to financial technologies, conveying necessary updates and improvements to relevant stakeholders.

In this role, you will be guided by our core values:

• Lead with Exceptional Service: Continuously strive to exceed the expectations of our stakeholders, ensuring that our solutions and interactions reflect a commitment to exceptional service.

• Deliver the Simplest Solution: Focus on simplicity and effectiveness, prioritizing straightforward and efficient approaches that yield optimal results.

• Take Pride in Our Work: Exhibit ownership of your deliverables, ensuring that all requirements and documentation reflect high standards of quality and excellence.

• Care for Each Other: Foster an inclusive team environment where collaboration and mutual respect thrive, understanding that we achieve more when we support one another.

• Education: Bachelor's degree in Finance, Accounting, Business, or a related field; an MBA or relevant certification (e.g., CPA, CFA) is preferred.

• Experience: 10+ years of experience in finance systems, operations, or related roles, including at least 5 years in a leadership capacity.

• Technical Expertise: Proven experience and knowledge of financial applications supporting R2R and S2P processes (e.g., ERP systems, financial planning tools, BI software). Familiarity with key finance and ERP systems such as Oracle, NetSuite, Adaptive, Blackline, Coupa, and/or others relevant to financial process management.

• Team Development: Demonstrable experience in building and developing high-performing, globally distributed teams.

• Problem-Solving Skills: Excellent problem-solving, organizational, and project management skills, with an ability to prioritize and drive projects towards successful completion.

• Interpersonal Skills: Strong interpersonal and communication skills, with a talent for effective collaboration across functions and geographies.

• Agility: Experience driving scalability in fast-paced, high-growth environments, along with a solid understanding of Agile frameworks with the ability to develop and maintain frameworks and processes that provide clear visibility and transparency of the IT-finance roadmap and priorities to stakeholders.

• Change Management: Proven ability to drive change and manage complex projects, including ERP re-platform initiatives.

If you are a visionary leader passionate about financial processes and technology, we invite you to apply and join our vibrant team at Zendesk

At our organization, we celebrate diversity and inclusion as essential components of innovation and success. We strive to create an environment where every team member can flourish and contribute their unique perspectives. Step into a role that not only challenges you but also drives meaningful impact within our finance operations.

If you're ready to elevate your career, contribute to transformative finance solutions, and embody our core values, we invite you to apply today We are an equal opportunity employer, committed to cultivating an inclusive environment where all employees can thrive.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.