Automobile Customer Relationship Executive

3 hours ago

Thiruvananthapuram, Kerala, India Trivandrum Motors Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job description:

  • Inbound and Outbound Calls: Handle incoming calls from customers seeking service appointments or information, and make outbound calls to remind customers of upcoming service appointments, promotions, or follow-up on past services.
  • Appointment Scheduling: Coordinate with customers to schedule service appointments, ensuring optimal use of service department resources and technician availability.
  • Customer Service: Provide detailed information on available services, costs, and timelines. Address customer questions, concerns, and complaints promptly and professionally.
  • Record Keeping: Maintain accurate records of customer interactions, service bookings, and follow-up actions in the company's CRM or service management system.
  • Promotions and Upselling: Inform customers about current promotions, and service packages, and recommend additional services that may benefit their vehicle's maintenance.
  • Feedback Collection: Gather customer feedback post-service to help improve service quality and customer satisfaction.
  • Coordination: Work closely with the service advisors, technicians, and other staff to ensure seamless service delivery and customer satisfaction.

Qualifications

  • Education: High school diploma or equivalent required; additional education or certification in customer service or automotive technology is a plus.
  • Experience: Previous experience in a customer service role, preferably in an automotive or service-related industry.
  • Knowledge: Basic understanding of automotive services and maintenance procedures is beneficial.

Skills

  • Excellent verbal communication skills.
  • Strong interpersonal and customer service skills.
  • Proficiency in using telephone systems and CRM software.
  • Ability to multitask and manage time effectively.
  • Problem-solving skills and the ability to handle difficult situations calmly and efficiently.

Job Types: Full-time, Permanent

Benefits:

  • Cell phone reimbursement

Work Location: In person

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