Customer Support Associate_International Voice

1 week ago


Hyderabad, Telangana, India MS Pradeep Infra Projects Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Customer Support Associate International Voice (Inbound)

Location: [Specify City]

Employment Type: Full Time, Work from Office

Shifts: Night Shifts

Training: 3 Months (Paid Training)

Work Days: 5 Days (Rotational Week Off)

Benefits: Both Side Cab Facility | Immediate Joiners Preferred

Eligibility

  • Undergraduate / Graduate with months of International Voice (Inbound) experience.
  • Excellent verbal and written communication skills in English (mandatory).
  • Strong customer-handling and problem-solving abilities.
  • Ability to work in night shifts with rotational offs.

Key Responsibilities

  • Handle inbound calls from international customers and resolve queries effectively.
  • Provide accurate information and maintain high standards of customer service & satisfaction.
  • Document call details, issues, and resolutions in the CRM system.
  • Adhere to quality parameters, SLAs, and compliance requirements.
  • Collaborate with team leaders and support teams to ensure smooth workflow.
  • Upskill during training and apply process knowledge to live operations.

Desired Skills

  • Excellent spoken English with neutral accent.
  • Active listening, empathy, and customer-first approach.
  • Ability to handle pressure in a fast-paced environment.
  • Flexibility for rotational shifts and week-offs.

Key Highlights

Night Shift (Work from Office)

5-Day Work Week (Rotational Week Off)

Both Side Cab Facility

Immediate Joiners Only



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