
Customer Support Associate_International Voice
1 week ago
Customer Support Associate International Voice (Inbound)
Location: [Specify City]
Employment Type: Full Time, Work from Office
Shifts: Night Shifts
Training: 3 Months (Paid Training)
Work Days: 5 Days (Rotational Week Off)
Benefits: Both Side Cab Facility | Immediate Joiners Preferred
Eligibility
- Undergraduate / Graduate with months of International Voice (Inbound) experience.
- Excellent verbal and written communication skills in English (mandatory).
- Strong customer-handling and problem-solving abilities.
- Ability to work in night shifts with rotational offs.
Key Responsibilities
- Handle inbound calls from international customers and resolve queries effectively.
- Provide accurate information and maintain high standards of customer service & satisfaction.
- Document call details, issues, and resolutions in the CRM system.
- Adhere to quality parameters, SLAs, and compliance requirements.
- Collaborate with team leaders and support teams to ensure smooth workflow.
- Upskill during training and apply process knowledge to live operations.
Desired Skills
- Excellent spoken English with neutral accent.
- Active listening, empathy, and customer-first approach.
- Ability to handle pressure in a fast-paced environment.
- Flexibility for rotational shifts and week-offs.
Key Highlights
Night Shift (Work from Office)
5-Day Work Week (Rotational Week Off)
Both Side Cab Facility
Immediate Joiners Only
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