Quick Commerce Account Manager – India

About Us:

Sunthings is a fast-growing player in the quick commerce space, delivering groceries, essentials, and other products to customers within minutes. We partner with brands and retailers to accelerate their growth, optimize their presence, and enhance customer experience in a highly competitive market.

Role Overview:

We are looking for a proactive and data-driven Quick Commerce Account Manager to manage brand partnerships, ensure on-shelf availability, and drive sales growth across multiple quick commerce platforms in India. The ideal candidate will be responsible for building strong client relationships, improving operational efficiency, and aligning with business objectives to deliver measurable outcomes.

Key Responsibilities:

Account Management

• Act as the primary point of contact for assigned brands/retailers across quick commerce platforms (e.g., Blinkit, Zepto, Swiggy Instamart, etc.).

• Build and maintain strong, long-term relationships with clients to ensure satisfaction and retention.

• Collaborate with internal teams (sales, operations, marketing, supply chain) to ensure seamless execution of client requirements.

Business Growth

• Drive sales growth by identifying opportunities, optimizing listings, promotions, pricing strategies, and availability.

• Provide actionable insights based on platform analytics and customer behavior.

• Work closely with the brand to implement merchandising strategies, launches, and marketing campaigns.

Operational Excellence

• Monitor on-shelf availability (OSA), stock-outs, fulfillment rates, and customer feedback to proactively address issues.

• Coordinate with supply chain and logistics teams to ensure timely inventory replenishment.

• Ensure accuracy of product listings, images, descriptions, pricing, and promotions across platforms.

Performance Reporting

• Prepare and present weekly and monthly reports on sales performance, availability, growth opportunities, and competitor benchmarking.

• Recommend improvements to enhance customer experience and conversion rates.

Cross-Functional Collaboration

• Liaise with platform account managers, supply partners, and marketing teams to ensure alignment on campaign execution.

• Ensure compliance with policies, standards, and best practices across platforms.

Qualifications:

Education

• Bachelor's degree in Business, Marketing, Supply Chain, or related field.

Experience

• 2–5 years of experience in account management, e-commerce operations, or sales — preferably in quick commerce, grocery, or FMCG.

• Strong understanding of the quick commerce ecosystem in India.

Skills

• Excellent communication and relationship-building abilities.

• Analytical mindset with experience working on dashboards, reports, and KPIs.

• Proficiency in MS Excel, Google Sheets, and data visualization tools.

• Ability to multitask, prioritize, and work in a fast-paced environment.

• Problem-solving approach with attention to detail.

• Customer-first attitude and a sense of ownership.

Language Proficiency

• English, Hindi, Tamil.

Preferred

• Exposure to marketplace management or digital marketing tools.

• Experience working with platforms like Blinkit, Zepto, BigBasket, Amazon, etc.

What We Offer:

• Opportunity to work in a high-growth, dynamic startup environment.

• Competitive salary and performance-linked incentives.

• Exposure to industry-leading platforms and processes.

• Career advancement opportunities.