Head of Operations

22 hours ago

Kolkata, West Bengal, India 64910b38-464c-4b60-9f37-782e2a28f3cd Full time ₹ 3,00,000 - ₹ 12,00,000 per year

The
Head of Operations
is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.

Key Responsibilities:

  1. Operational Management
    :

  2. Supervise all aspects of hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest services.

  3. Support the General Managers in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence.
  4. Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
  5. Ensure consistent service standards are met across all departments.

  6. Monitor performance metrics to assess operational efficiency.

  7. Team Leadership
    :

  8. Lead and manage a team of department heads, providing guidance, support, and training.

  9. Foster a collaborative and positive work environment across the hotel group.

  10. Conduct regular staff meetings to ensure smooth communication between departments.

  11. Financial Management
    :

  12. Oversee the hotel's budget, controlling costs and maximizing profitability.

  13. Analyse financial reports, forecast revenues, and implement strategies for cost control.
  14. Ensure proper pricing strategies and revenue management practices are in place.

  15. Ensuring achieving budgeted GOP NOP EBITDA of all the hotels assigned for.

  16. Managing the Guest Experience

  17. Reviews guest feedback with management team and ensures appropriate corrective action is taken.

  18. Responds to and handles guest problems and complaints.
  19. Stays visible and interfaces with on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

  20. Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

  21. Strategy and Growth
    :

  22. Develop and implement operational strategies for improving hotel performance.

  23. Work closely with senior management to align hotel operations with the overall corporate strategy.

  24. Drive the hotel's growth by identifying opportunities for expansion or renovation.

  25. Compliance and Quality Control
    :

  26. Ensure the hotel complies with all relevant health, safety, and environmental regulations.

  27. Maintain high standards for quality control in guest services, food safety, and housekeeping.

  28. Technology and Innovation
    :

  29. Introduce and implement new technologies that improve operational efficiency, guest experience, and revenue management.

  30. Stay updated on industry trends and competitors, incorporating best practices.

  • Head of Hospitality

    6 days ago

    Kolkata, West Bengal, India Aditya Group Of Institutions Full time ₹ 10,20,000 - ₹ 12,00,000 per year

    We are looking for a dynamic and results-driven Head of Hospitality to lead and oversee the operations of all our hospitality outlets. This role requires a strategic thinker with proven experience in multi-unit management, operational excellence, and business growth.The ideal candidate will be responsible for driving profitability, maintaining brand...

  • Plant operation head

    13 hours ago

    Kolkata, West Bengal, India Menschen Consulting Pvt. Ltd. Full time ₹ 10,00,000 - ₹ 2,00,00,000 per year

    Job Title:Plant Head –Reporting To:Director – ManufacturingFunction:Plant OperationsEducation:B.E./B.Tech in Mechanical, Chemical, or Production Engineering; MBA (preferred)Experience:Minimum 20 years in FMCG manufacturing, with 10+ years in plant leadership roles. Must have handled operations for cosmetics and personal hygiene products such as creams,...

  • Maintenance Head

    3 days ago

    Kolkata, West Bengal, India Mils Institute Of Management Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Maintenance Head for a leading engineering company, requiring hands-on expertise in hydraulics and preferably experience from Tier 1 or Tier 2 automobile industry. Responsible for machine upkeep, breakdown control, and overall maintenance excellence.

  • Quality Head

    2 days ago

    Kolkata, West Bengal, India Mils Institute Of Management Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Quality Head for reputed engineering firm, preferably from Tier 1 or 2 automobile OEM background. Responsible for driving quality systems, ensuring product compliance, leading audits, reducing defects,and strengthening overall quality performance.

  • Branch Head

    24 hours ago

    Kolkata, West Bengal, India Estates21 Full time ₹ 22,00,000 - ₹ 25,00,000 per year

    Company DescriptionAt Estates21, we are driven by a passion for innovative real estate solutions. Founded in 2022, our company has rapidly become a leading player in Eastern India's real estate market. We are dedicated to providing top-notch services and creating value for our clients. Join us in shaping the future of real estate.Role DescriptionThis is a...

  • Cluster Head

    1 week ago

    Kolkata, West Bengal, India ELEVA FINTECH PRIVATE LIMITED (BILLXX) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company DescriptionELEVA FINTECH PRIVATE LIMITED (BILLXX) is an innovative financial technology platform dedicated to enhancing digital payments, microfinancing, and transaction management for businesses and consumers. Focused on promoting financial inclusion, the company delivers secure, seamless, and rewarding payment solutions. ELEVA FINTECH aims to...

  • Centre Sales Head

    1 week ago

    Kolkata, West Bengal, India Moople - Institute Of Animation And Design Full time ₹ 45,000 per year

    Role DescriptionA Centre Sales Head is responsible for driving sales, managing customer relationships, and ensuring the overall performance of a specific branch or center.Key ResponsibilitiesMust be responsible for meeting monthly / quarterly / yearly admission sales targets. Must have the ability to manage sales team to generate new leads. Must have good...

  • Business Head- Service

    1 week ago

    Kolkata, West Bengal, India Vikas Medical Devices Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description: Business Head - ServiceCompany: Vikas Medical DevicesPosition: Business Head - ServiceLocation: [Kolkata, West Bengal, India]Reports to: Director of Operations / Business HeadThe Role:You will be responsible for leading our service operations, driving service excellence, ensuring the highest levels of customer satisfaction and equipment...

  • IT Head

    2 weeks ago

    Kolkata, West Bengal, India Suzva Software Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Summary: We are hiring a highly experienced IT Head for a renowned Footwear Company based in Kolkata.The ideal candidate will have 20+ years of IT leadership experience, strong expertise in SAP implementation, and exposure to ZOHOSAP environments.This is a senior leadership role for someone who can drive digital transformation and manage complex IT...

  • Head Operations

    2 days ago

    Kolkata, West Bengal, India Foresight Management Consultants Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Achieving annual sales & profitability targets. Rollout of new stores Reduction in attrition& improved employee productivity.Customer satisfaction(NPS/feedback scores)Operational efficiency metrics: shrinkage, wastage, stock turns, cost per store Required Candidate profileProven track record of scaling retail formats and delivering turnaround...