Centre Manager
6 days ago
1. Operations Management
- Oversee daily centre operations including training schedules, student services, and administration.
- Ensure adherence to standard operating procedures (SOPs) set by the management.
- Maintain infrastructure, facilities, and technology for uninterrupted training delivery.
2. Academic Coordination
- Coordinate with trainers/faculty to ensure timely delivery of courses.
- Monitor training quality and student feedback to maintain high standards.
- Plan and schedule new batches, workshops, and special sessions.
3. Financial & Administrative Management
- Oversee fee collection, expense tracking, and monthly financial reporting.
- Optimize resource utilization to control operational costs.
- Ensure timely submission of MIS (Management Information System) reports to management.
4. Human Resource & Team Leadership
- Recruit, train, and manage support staff (counsellors, coordinators, admin staff).
- Motivate and mentor faculty and staff for performance improvement.
- Conduct regular team meetings and performance reviews.
6. Student Relations & Customer Service
- Handle student queries, grievances, and ensure student satisfaction.
- Maintain records of student progress, attendance, and placements.
- Organize events like seminars, placement drives, and student engagement programs.
7. Compliance & Quality Assurance
- Ensure compliance with company policies, regulatory requirements, and safety standards.
- Implement continuous improvement processes for training quality and service delivery.
Required Skills & Qualifications
- Bachelor's/Master's degree (preferably in Business, IT, or Education Management).
- 3+ years of experience in operations/centre management, preferably in an education or training institute.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in MS Office, PMT tools, and reporting systems.
Performance Indicators (KPIs)
- Training quality and student satisfaction scores.
- Batch scheduling and on-time delivery.
- Cost control and financial reporting accuracy.
- Staff performance and retention.
Job Type: Full-time
Pay: ₹35, ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
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