Centre Manager

6 days ago

Thiruthiyad Calicut Kerala, India the animation campus Full time ₹ 42,00,000 - ₹ 54,00,000 per year

1. Operations Management

  • Oversee daily centre operations including training schedules, student services, and administration.
  • Ensure adherence to standard operating procedures (SOPs) set by the management.
  • Maintain infrastructure, facilities, and technology for uninterrupted training delivery.

2. Academic Coordination

  • Coordinate with trainers/faculty to ensure timely delivery of courses.
  • Monitor training quality and student feedback to maintain high standards.
  • Plan and schedule new batches, workshops, and special sessions.

3. Financial & Administrative Management

  • Oversee fee collection, expense tracking, and monthly financial reporting.
  • Optimize resource utilization to control operational costs.
  • Ensure timely submission of MIS (Management Information System) reports to management.

4. Human Resource & Team Leadership

  • Recruit, train, and manage support staff (counsellors, coordinators, admin staff).
  • Motivate and mentor faculty and staff for performance improvement.
  • Conduct regular team meetings and performance reviews.

6. Student Relations & Customer Service

  • Handle student queries, grievances, and ensure student satisfaction.
  • Maintain records of student progress, attendance, and placements.
  • Organize events like seminars, placement drives, and student engagement programs.

7. Compliance & Quality Assurance

  • Ensure compliance with company policies, regulatory requirements, and safety standards.
  • Implement continuous improvement processes for training quality and service delivery.

Required Skills & Qualifications

  • Bachelor's/Master's degree (preferably in Business, IT, or Education Management).
  • 3+ years of experience in operations/centre management, preferably in an education or training institute.
  • Strong leadership, communication, and interpersonal skills.
  • Proficiency in MS Office, PMT tools, and reporting systems.

Performance Indicators (KPIs)

  • Training quality and student satisfaction scores.
  • Batch scheduling and on-time delivery.
  • Cost control and financial reporting accuracy.
  • Staff performance and retention.

Job Type: Full-time

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Work Location: In person

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