Supervisor of Recreation

Our team is highly skilled, passionate about our community, and we care. Let's grow together.

Who We Are
In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby's Official Plan has been updated to establish new directions for Whitby's planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let's grow together.

What You Will Get To Do
The successful candidate will have a positive impact on our corporate culture by demonstrating the Town's core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials. By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.

Reporting to the Director of Recreation, the Supervisor of Recreation and Community Programs

• Oversees daily and Seasonal Camp Operations of the Recreation Program section within the Recreation Division across various town facilities.
• Oversees daily Operations of Active Living, Children's and Youth programming and Youth Council across various town facilities.
• Works in partnership with Community Connection and Third-Party organizations to offer recreation community programs.
• Manages staff adherence to safety rules, regulations, and procedures. Ensures that Recreation staff are trained in relevant customer service and safety procedures and that staff maintain current Vulnerable Sector Checks as required to meet job requirements.
• Determines appropriate staffing levels and schedules staff, ensuring appropriately trained staff are available to provide Recreation services. Monitors and approves staff payroll, and requests for time off.
• Recruits, trains, coaches, develops, and manages performance and conduct of Recreation staff in accordance with Town policies, procedures, and regulatory requirements.
• Actively investigates opportunities to meet community needs and increase community usage of Recreation programs and oversees the Development of new programs where gaps in service are identified.
• Engages / liaises with client groups, community groups and partners to measure customer satisfaction. Generates plans to enhance services and programs based on feedback received.
• Works with cross-functional teams to implement facility and equipment improvements
• Collaborate with the Director, Recreation to develop and maintain short and long-term strategic and operational plans and budget for Town Recreation including evaluating program performance, introducing new programming, and adjusting services to meet the needs of a growing community.
• Responds to escalated customer inquiries and complaints. Resolves, redirects, or escalates issues as appropriate.
• Ensures Third Party Client groups comply with relevant Recreation policies and procedures for facility usage.

Who You Are
You are passionate about customer service and know how to develop and support a team, ensuring delivery of a 'wow factor' with every customer interaction. You believe in practices and procedures that provide a consistent guest experience while recognizing the uniqueness in each situation. You are organized, detail-oriented, and able to juggle multiple priorities and tasks at the same time.

To you, being at work is a mindset and not a location. You can switch seamlessly across modes of work and cultural norms of working in different environments. You know you best, including the tasks you do better when working virtually versus on-site. You believe that the cornerstone of successful working relationships is trust and understand how this positively impacts productivity and performance. You have a high degree of accountability, readily adapt to disruption, like to learn to skills, and explore new ways to connect and collaborate in the digital world.

What You Bring To Our Team
As the successful applicant, you must possess:

• Minimum University Degree in Recreation and Leisure Studies, Sport Management or equivalent.
• Minimum of five (5) years related experience in a municipal recreation environment including supervisory experience in a unionized environment.
• Possess and maintain a valid Class G driver's license and have access to a personal vehicle.
• Proficiency with MS Office (Word, Excel, Outlook), Active Net for program and POS management, Workday, and City Works
• Knowledge of recreation and leisure services, child and youth development and PRO best practices, programs and trends.
• Excellent customer service skills and the ability to problem solve customer complaints
• Ability to manage sensitive and or difficult customer interactions with tact, discretion, and professionalism
• Experience in the areas of conflict resolution, team dynamics, engagement
• Follows and remains current on all industry trends through professional networks

What We Offer You

• A hybrid work environment and flexible work arrangements where employees are empowered to do their best work in the way that works for them. This is designated as a designated as a Frontline Hybrid role. Frontline Hybrid recognizes that up to 40% of job functions associated with the role can be done virtually, from a remote office. Further details on these programs will be discussed through the selection process.

Salary Range/Hourly Rate
$109, $124,652.00

Hybrid Information
Frontline Hybrid

Hours
May require flexible hours of work, including days, evenings and weekends. (35 hours per week, plus additional hours as required.)

Closing Date
October 31, 2025

Our commitment to Inclusion, Diversity, Equity, and Antiracism
At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history—the good and the bad, promote social justice and address discrimination and inequities. We strive to create a workplace that encourages you to always bring your authentic self to work.

Equal Employment Opportunity Statement
The Town of Whitby is an Affirmative Action/Equal Opportunity Employer. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Accommodation
The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

We thank all applicants and advise that only those selected for further consideration will be contacted.

Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.