
Senior Associate
2 weeks ago
Position Purpose
Incumbent will be responsible to offer support and technical assistance to users who are using ReadSoft, PDAP, Basware, Ivalua and Tymetrix applications in BNPP Scope.
Responsibilities
Roles and Responsibilities
Thorough understanding of accounts payable workflow in application
Handling all daily activities of L1 support and being an effective back up for L2 support
Involvement in all stages of SDLC during new releases including system testing, user acceptance testing and Non-regression testing. Supporting in updating and execution of Test Cases.
Independent player should be able to liaise with different teams to resolve / get dependencies on time. Should be able to foresee issue / risk and intimate the same to team lead / project manager.
Good knowledge of support application functionalities for timely resolution of user queries.
Propose improvements related to the development and support daily activities.
Maintaining and updating process documents.
Effective Communication with Stakeholders, End-users, and technical teams.
Procedures creation and update in regards of raising incidents
Effective communication with all stakeholders/teams.
Soft Skills and Additional Requirements:
Must be able to work closely with end users , stakeholders and developers
- Should be flexible to work in shifts (APAC/NAR/EMEA Business hours)
- Willing to improve functional knowledge and technical skills
- Strong organization and prioritization skills.
- Pragmatic approach to problem solving.
Technical & Behavioral Competencies
Technical
- Knowledge of Basware/PDAP Admin, Master, Monitor, Readsoft (Xbound management, verify, verification), Thin Client and Tymetrix (Optional) , Ivalua.
- Knowledge of accounts payable invoice processing workflow
- Knowledge of SAP for accounts payable (optional)
Strong keys
- Reactivity & Ability to understand requirements, problems and situations and to draw out logical conclusions.
- Effective Communication, Rigor, Method, Autonomy, Patience.
Specific Qualifications (if required)
Qualifications
Years Of Exp: 2 - 5 years
Any graduate/ Post Graduate
Language
- English mandatory
Skills Referential
Behavioural Skills:
Ability to collaborate / Teamwork
Communication skills - oral & written
Client focused
Attention to detail / rigor
Transversal Skills:
Ability to develop and adapt a process
Ability to understand, explain and support change
Ability to manage a project
Analytical Ability
Ability to inspire others & generate people's commitment
Education Level:
Bachelor Degree or equivalent
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