Hostess
3 days ago
Role & responsibilities
- Warmly welcome guests upon arrival and escort them to their tables with professionalism.
- Manage table reservations, guest seating, and waiting lists efficiently.
- Coordinate with the restaurant and service team to ensure smooth dining operations.
- Maintain an updated knowledge of menu items, daily specials, and restaurant promotions.
- Ensure guest satisfaction by addressing inquiries and resolving concerns politely.
- Assist in upselling food and beverage items to enhance guest experience and revenue.
- Maintain cleanliness and presentation standards of the reception and dining area.
- Record guest preferences and feedback to enhance personalized service.
- Support the F&B team in achieving service excellence and operational goals.
- Follow all company grooming, hygiene, and safety standards.
Preferred candidate profile
- Pleasant personality with excellent communication and interpersonal skills.
- Previous experience in a 4 or 5-star hotel or fine dining restaurant preferred.
- Strong customer service orientation with a positive and welcoming attitude.
- Well-groomed, confident, and professional in appearance and behavior.
- Ability to multitask and remain calm under pressure.
- Basic knowledge of food and beverage service standards.
- Flexible to work in shifts, weekends, and holidays as per operational needs.
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