
Team Leader
4 days ago
Join Our Team as a Team Leader - Call Center Operations
Are you an experienced leader looking for a new challenge? We are looking for a dedicated Team Leader to be a part of our Call Center Operations team in Madhapur, Hyderabad.
Position Overview:
Lead a dynamic team to deliver exceptional customer service in Hindi and English support channels.
Required Qualifications
:- Minimum 2 years of supervisory experience
- Minimum 3 years of customer service experience
- At least 2 years of team leader experience in a BPO or Call Center environment- Fluency in Hindi and English- Proficiency in call center tools and CRM system
Key Responsibilities:
- Supervise daily operations and conduct team meetings
- Coach and develop team members for success
- Ensure high customer satisfaction and handle escalations
- Maintain operational excellence and compliance with policies
- Drive performance metrics and continuous improvement
What We Offer
Competitive salary package
Full-time employment with growth opportunities
Professional development and training programs
- Collaborative work environment promoting innovation
Location: Capital Park 4th Floor Code-Zens Inc, Madhapur, Hyderabad
please send your resume to Prasad.-
Job Type: Full-time
Pay: ₹15, ₹30,339.11 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
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