Guest Relation Executive

2 weeks ago

Manjeri, Kerala, India Khayalat Restaurant Full time ₹ 1,20,000 - ₹ 2,16,000 per year

1. Guest Service & Interaction:

  • Greet guests immediately upon arrival with a warm and friendly demeanor.
  • Perform guest check-ins and check-outs efficiently and accurately using the Property Management System (PMS).
  • Handle guest complaints and concerns promptly, professionally, and effectively, escalating to a supervisor when necessary.
  • Provide information to guests about hotel facilities, services, room features, and local attractions.
  • Answer phone calls, respond to emails, and manage guest inquiries with excellent phone etiquette.

2. Reservations & Administration:

  • Handle room reservations via phone, email, and in-person walk-ins.
  • Manage room assignments, pre-registrations, and special requests (e.g., extra bed, baby crib).
  • Maintain and update guest records and profiles in the PMS system.
  • Process guest payments, handle cash and credit card transactions, and maintain a balanced cash drawer.
  • Understand and apply different room rates and packages.

3. Operational Duties:

  • Maintain the cleanliness and professional appearance of the front desk and lobby area.
  • Coordinate closely with the Housekeeping and Maintenance departments to update room status (clean, dirty, out-of-order) and ensure readiness for arriving guests.
  • Manage guest luggage and coordinate with bell staff.
  • Handle safe deposit boxes for guests.
  • Prepare and distribute daily reports (e.g., occupancy, arrival/departure lists).

4. Safety & Security:

  • Ensure guest privacy and security by adhering to strict key control policies.
  • Follow all established safety, security, and emergency procedures.
  • Verify guest identification and ensure only registered guests access rooms.

5. Teamwork & Communication:

  • Act as a central communication hub, relaying important information between departments (e.g., guest requests to housekeeping, maintenance issues to engineering).
  • Work collaboratively with all team members to ensure a superior guest experience.
  • Assist in training new front office staff members.

Job Type: Full-time

Pay: ₹10, ₹18,000.00 per month

Work Location: In person

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