
Guest Relation Executive
2 weeks ago
1. Guest Service & Interaction:
- Greet guests immediately upon arrival with a warm and friendly demeanor.
- Perform guest check-ins and check-outs efficiently and accurately using the Property Management System (PMS).
- Handle guest complaints and concerns promptly, professionally, and effectively, escalating to a supervisor when necessary.
- Provide information to guests about hotel facilities, services, room features, and local attractions.
- Answer phone calls, respond to emails, and manage guest inquiries with excellent phone etiquette.
2. Reservations & Administration:
- Handle room reservations via phone, email, and in-person walk-ins.
- Manage room assignments, pre-registrations, and special requests (e.g., extra bed, baby crib).
- Maintain and update guest records and profiles in the PMS system.
- Process guest payments, handle cash and credit card transactions, and maintain a balanced cash drawer.
- Understand and apply different room rates and packages.
3. Operational Duties:
- Maintain the cleanliness and professional appearance of the front desk and lobby area.
- Coordinate closely with the Housekeeping and Maintenance departments to update room status (clean, dirty, out-of-order) and ensure readiness for arriving guests.
- Manage guest luggage and coordinate with bell staff.
- Handle safe deposit boxes for guests.
- Prepare and distribute daily reports (e.g., occupancy, arrival/departure lists).
4. Safety & Security:
- Ensure guest privacy and security by adhering to strict key control policies.
- Follow all established safety, security, and emergency procedures.
- Verify guest identification and ensure only registered guests access rooms.
5. Teamwork & Communication:
- Act as a central communication hub, relaying important information between departments (e.g., guest requests to housekeeping, maintenance issues to engineering).
- Work collaboratively with all team members to ensure a superior guest experience.
- Assist in training new front office staff members.
Job Type: Full-time
Pay: ₹10, ₹18,000.00 per month
Work Location: In person
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