Service Advisor

2 days ago

Mumbai Metropolitan Region, India Tesla Full time US$ 60,000 - US$ 1,20,000 per year

Tesla is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.

Responsibilities:

  • Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email within shortest possible time
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into system. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary.
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle.
  • Coordinate the detail of every vehicle prior to delivery.
  • Coordinate the delivery time or pick up with each customer.

  • Follow up with Customer on services provided; ensure they are satisfied with the work performed.
    Requirements:

  • Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

  • Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a team-based environment and achieve common goals
  • Dealer Management System(s), Outlook, and MS Office
  • Associate Degree or certificate in Automotive Technology, preferred
  • Retail automotive service experience, preferred
  • Fluency in English and local languages
  • Work Location: Mumbai

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