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Service Delivery Manager
2 weeks ago
Interview Location -
IndusInd Bank Ltd, Shop No. 8,9,10A, Tropical Elite, M. G. Road, Naupada, Near Naupada Police Station, Thane (W
Interview Date - Saturday 16th Aug to Monday 18th Aug 2025
Timing - 10:30 AM to 3:30 PM
Role Details:
- Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner.
- Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs.
- Operation- Performing requisite operation activities in branches
Overall Job Description
Services
- Providing Seamless, Fast, Easy and Transparent services to clients on the Bank
- Onboarding of new clients through welcome calling
- Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels
- Ensuring requests and queries of clients are resolved within defined TAT
- Reducing complaint instance, and ensuring resolution of issues within defined TAT
- Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients
- Managing client servicing at the branch lobby and ensuring maximum client satisfaction
Sales
- Acquisition of new clients to the bank, and family accounts of existing clients
- Engagement with customers to increase cross selling and reduce attrition of customers
- Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD
Operations
- Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank)
- Authorization & audit checks for all operation transactions
- Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.
Desired Candidate profile : Graduate/Post Graduate.
2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector.
Age : below 32 years
Desired Behavioral / Functional Traits
- Proficient in English & local language with strong communication skills
- Service attitude & Customer centric approach
- Natural empathy and a positive attitude towards every situation
- Comfortable in leveraging client relationship to achieve sales targets
- Process oriented with in depth knowledge on operations processes
- Presentable with pleasing and attractive personality.
