Front Office Executive cum Receptionist

2 weeks ago


Paltanbazar, India Hotel Nirvana Full time ₹ 12,000 - ₹ 15,000 per year

Technical/Software Skills

  • IDS Next / IDS Fortune Software Proficiency
  • Reservation management
  • Check-in/check-out processes
  • Night audit procedures
  • Room allocation and rate management
  • Billing and folio management
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Handling guest communication, reporting, and internal coordination.
  • PMS Knowledge (Property Management System)

Guest Handling & Communication Skills

  • Excellent Verbal & Written Communication
  • Fluent in English and local/regional languages.
  • Polished phone and in-person etiquette.
  • Customer Service Orientation
  • Warm, courteous, and solution-focused behavior toward guests.
  • Complaint Resolution Skills
  • Calm and effective handling of guest concerns and feedback.

Operational Skills

  • Reservation & Booking Handling
  • OTA (Online Travel Agencies) & direct booking coordination.
  • Check-in/Check-out Procedures
  • Accuracy, speed, and hospitality focus.
  • Cash Handling and Billing
  • Managing floats, guest folios, invoicing, and reconciliation.
  • Coordinating with Other Departments
  • Housekeeping, F&B, and maintenance teams for guest service.

Soft Skills

  • Professional Appearance & Grooming
  • Presentable and in-line with hotel standards.
  • Multitasking Ability
  • Managing phones, walk-ins, guests, and software simultaneously.
  • Time Management & Punctuality
  • Critical for shift management and guest expectations.
  • Problem-Solving Attitude
  • Quick thinking in handling guest needs or system issues.

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Schedule:

  • Rotational shift

Work Location: In person


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