
Front Office Executive cum Receptionist
2 weeks ago
Technical/Software Skills
- IDS Next / IDS Fortune Software Proficiency
- Reservation management
- Check-in/check-out processes
- Night audit procedures
- Room allocation and rate management
- Billing and folio management
- Microsoft Office Suite (Excel, Word, Outlook)
- Handling guest communication, reporting, and internal coordination.
- PMS Knowledge (Property Management System)
Guest Handling & Communication Skills
- Excellent Verbal & Written Communication
- Fluent in English and local/regional languages.
- Polished phone and in-person etiquette.
- Customer Service Orientation
- Warm, courteous, and solution-focused behavior toward guests.
- Complaint Resolution Skills
- Calm and effective handling of guest concerns and feedback.
Operational Skills
- Reservation & Booking Handling
- OTA (Online Travel Agencies) & direct booking coordination.
- Check-in/Check-out Procedures
- Accuracy, speed, and hospitality focus.
- Cash Handling and Billing
- Managing floats, guest folios, invoicing, and reconciliation.
- Coordinating with Other Departments
- Housekeeping, F&B, and maintenance teams for guest service.
Soft Skills
- Professional Appearance & Grooming
- Presentable and in-line with hotel standards.
- Multitasking Ability
- Managing phones, walk-ins, guests, and software simultaneously.
- Time Management & Punctuality
- Critical for shift management and guest expectations.
- Problem-Solving Attitude
- Quick thinking in handling guest needs or system issues.
Job Type: Full-time
Pay: ₹12, ₹15,000.00 per month
Benefits:
- Food provided
- Provident Fund
Schedule:
- Rotational shift
Work Location: In person
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