Front Office Executive Receptionist

1 day ago


Paltanbazar Guwahati Assam, India Hotel Nirvana Full time

Technical/Software Skills
- IDS Next / IDS Fortune Software Proficiency
- Reservation management
- Check-in/check-out processes
- Night audit procedures
- Room allocation and rate management
- Billing and folio management
- Microsoft Office Suite (Excel, Word, Outlook)
- Handling guest communication, reporting, and internal coordination.
- PMS Knowledge (Property Management System)

Guest Handling & Communication Skills
- Excellent Verbal & Written Communication
- Fluent in English and local/regional languages.
- Polished phone and in-person etiquette.
- Customer Service Orientation
- Warm, courteous, and solution-focused behavior toward guests.
- Complaint Resolution Skills
- Calm and effective handling of guest concerns and feedback.

Operational Skills
- Reservation & Booking Handling
- OTA (Online Travel Agencies) & direct booking coordination.
- Check-in/Check-out Procedures
- Accuracy, speed, and hospitality focus.
- Cash Handling and Billing
- Managing floats, guest folios, invoicing, and reconciliation.
- Coordinating with Other Departments
- Housekeeping, F&B, and maintenance teams for guest service.

Soft Skills
- Professional Appearance & Grooming
- Presentable and in-line with hotel standards.
- Multitasking Ability
- Managing phones, walk-ins, guests, and software simultaneously.
- Time Management & Punctuality
- Critical for shift management and guest expectations.
- Problem-Solving Attitude
- Quick thinking in handling guest needs or system issues.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person



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