Aprimo - Configuration Specialist

About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L'Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We'd love to hear from you

Key Responsibilities:

Configuration and Customisation

• Configure Aprimo DAM based on solution designs and requirements gathered in design workshops.
• Create and manage users, roles, and permissions within Aprimo.
• Develop and configure metadata schemas, taxonomies, and controlled vocabularies within Aprimo.
• Design and implement workflows for asset ingestion, approval, distribution, and archival within Aprimo.
• Configure Aprimo search settings and optimize search results.
• Implement security policies and access controls within Aprimo.

API and Integration Development

• Utilize the Aprimo API to develop custom integrations with other systems (e.g., CMS, PIM, eCommerce platforms).
• Develop and implement WebHooks and PageHooks to extend Aprimo functionality and create custom user experiences.
• Troubleshoot and resolve issues related to Aprimo configurations and integrations

Documentation and Training

• Create and maintain detailed documentation of Aprimo configurations and customizations.
• Assist with the development of training materials for Aprimo users.
• Provide support to Aprimo users on configuration-related issues.

Ongoing Support and Optimisation

• Work closely with the Aprimo DAM Lead and other team members to ensure the successful implementation of Aprimo solutions.
• Participate in design workshops and provide technical input.
• Stay up-to-date on the latest Aprimo features, functionalities, and best practices.

Collaboration and Support

• Align Aprimo DAM solutions with ICP's overall technology strategy and business objectives.
• Establish and maintain Aprimo DAM governance standards and best practices, including metadata standards, naming conventions, and security protocols.
• Work with IT leadership to ensure the security and compliance of Aprimo DAM implementations.

What You'll Have:

Education & Experience

• Bachelor's Degree (or equivalent) in a relevant field (e.g., Computer Science, Information Systems, related field).
• 5+ years of experience configuring and customizing enterprise software applications.
• 3+ year of experience working with Aprimo DAM (preferred).

Technical Expertise

• Strong understanding of digital asset management principles.
• Experience configuring metadata schemas, taxonomies, and workflows.
• Familiarity with REST APIs and web services.
• Experience with scripting languages (e.g., JavaScript, Python) a plus.
• Ability to troubleshoot technical issues.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Detail-oriented and organized.
• Ability to work independently and as part of a team.
• Client-focused mindset.