Experience Research Senior Associate

JOB DESCRIPTION

Join us to elevate user experiences through innovative analytics and research.

As a Experience Research Senior Associate at JPMorgan Chase within the Design and Customer Experience team, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in quantitative research methods, data analysis, and analytics, you will identify customer needs and translate them into actionable insights and recommendations. Your work will directly impact our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Job Responsibilities:

• Conduct and execute research studies using surveys, experiments, and log data analysis.
• Analyze and identify patterns and trends in data, providing actionable recommendations to improve customer experience.
• Collaborate with stakeholders to ensure the integration of CX metric and UX research insights into product development.
• Contribute to the creation and refinement of research and measurement strategies, connecting work to business goals and success metrics.
• Stay current with industry trends and incorporate them into team practices.

Required Qualifications, Capabilities, and Skills:

• Masters or doctoral degree in relevant fields such as social sciences, data science, or computer science.
• 3+ years of experience in quantitative user experience research or UX analytics.
• Proficiency in quantitative research and data analytics, including survey and log data analysis.
• Advanced proficiency in SQL with large-scale data warehouse platforms.
• Advanced programming skills in Python for data wrangling and transformation.
• Experience with data ETL using Python and SQL.
• Experience with version control using GitHub, Bitbucket, Git, or Mercurial.
• Expert/native level proficiency in English across oral and written communication.

Preferred Qualifications, Capabilities, and Skills:

• Advanced understanding of survey research methodology.
• Experience with experimental design, particularly A/B testing.
• Experience building interactive dashboards with tools like Tableau or Looker.
• Experience developing code-based data visualizations in Python or R.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.