Customer Care Executive- international

2 weeks ago

Jaipur, Rajasthan, India Upskill Academy Full time ₹ 4,20,000 per year

International Voice Process – Customer Support

Roles & Responsibilities:

  • Handle inbound and outbound customer calls in a professional manner.
  • Provide accurate information, resolve queries, and ensure customer satisfaction.
  • Manage complaints, escalations, and delayed product/service issues with empathy and patience.
  • Document customer interactions and update records in the system.
  • Achieve performance targets such as CSAT (Customer Satisfaction Score), response rate, and quality standards.
  • Demonstrate excellent communication, listening, and problem-solving skills.
  • Work effectively in rotational shifts and collaborate with the team to meet process goals.

Eligibility:

  • Graduate / Undergraduate
  • Minimum 6 months of BPO experience (International Voice)
  • Excellent/Good communication skills in English

Benefits:

  • Cabs:
  • Females – Company cabs (CAS: odd hours | Gartner: one-sided cab during odd hours)
  • Males – Cab allowance ₹180 per day / per night shift
  • Shifts & Offs: 5.5 days working, rotational shifts & rotational off

Job Type: Full-time

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Customer support: 1 year (Required)

Language:

  • Hindi (Preferred)
  • English (Required)

Location:

  • Jaipur, Rajasthan (Required)

Work Location: In person

Speak with the employer

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