Captain

Job Summary:

Gokulam Grand Hotel, Trivandrum, a distinguished five-star luxury property, is seeking a dynamic, experienced, and passionate Captain – Food & Beverage Service to join our team. The ideal candidate should have a minimum of 3 to 5 years of experience in luxury hotel operations, with a solid understanding of high-end F&B service standards. The role will require the Captain to supervise and lead the F&B service team, ensuring a seamless and exceptional dining experience for guests. A hotel management qualification is mandatory for this role.

Key Responsibilities:

Guest Service & Engagement:

• Provide personalized and exceptional service to guests in all dining areas, ensuring that their needs and preferences are met.
• Lead by example, maintaining the highest standards of service, ensuring guest satisfaction, and handling any guest feedback or complaints professionally and promptly.
• Supervise the food and beverage service process, from greeting guests to post-meal feedback, ensuring every guest experiences excellence.

Team Leadership & Supervision:

• Supervise, train, and guide F&B service staff, ensuring they adhere to the hotel's service standards.
• Coordinate and delegate duties efficiently, ensuring smooth operation within the team.
• Conduct regular briefings to communicate key information about the day's events, specials, or guest preferences.
• Monitor the performance of the service team, providing feedback, training, and encouragement to maintain high service standards.

Operational Excellence:

• Oversee the daily operation of the restaurant, ensuring that service stations are set up according to hotel standards and that all necessary equipment is in place.
• Ensure that all service staff is well-prepared for service, including proper attire, grooming, and knowledge of menus and beverages.
• Monitor the timing of food and beverage delivery to ensure prompt service without compromising quality.
• Assist in the efficient running of banquet and special event operations, ensuring seamless coordination with kitchen and other departments.

Quality Control & Service Standards:

• Maintain a high level of cleanliness and organization in the F&B service areas.
• Ensure all food and beverage items are served according to the set standards and presentation guidelines.
• Regularly inspect the service areas and dining rooms for cleanliness, safety, and organization.
• Monitor the quality of service delivered by staff, ensuring it meets the luxury standards of Gokulam Grand Hotel.

Inventory Management & Cost Control:

• Assist in managing inventory levels, ensuring that supplies are stocked and equipment is maintained in working order.
• Monitor the consumption of F&B items and report any discrepancies or issues to the F&B Manager.
• Help in controlling wastage and ensuring cost-effective use of materials and resources.

Communication & Coordination:

• Act as the point of communication between the kitchen, management, and service team to ensure smooth operations.
• Attend regular meetings to discuss operational matters, guest feedback, and any challenges encountered during service.
• Ensure that any special guest requirements (dietary preferences, allergies, etc.) are communicated clearly to the kitchen team.

Training & Development:

• Provide ongoing training to F&B service staff on menu knowledge, wine pairing, customer service skills, and upselling techniques.
• Encourage team members to participate in training sessions and workshops to enhance their skills and knowledge.

Qualifications & Skills:

• Educational Qualification: Hotel Management Degree/Diploma from a recognized institution.
• Experience: Minimum 3 to 5 years of experience in Food & Beverage service, preferably in a luxury hotel or fine dining restaurant.
• Technical Skills:
• Strong knowledge of F&B service standards and luxury dining etiquette.
• Proficiency in handling POS systems and knowledge of restaurant operations.
• Excellent knowledge of menu offerings, wines, cocktails, and other beverages.
• Language Skills: Fluency in English, both written and spoken; knowledge of additional languages is an advantage.
• Leadership Skills: Strong leadership and team management skills, with the ability to motivate and guide the team effectively.
• Personal Attributes:
• Impeccable grooming and professional demeanor.
• Exceptional communication, interpersonal, and problem-solving skills.
• Strong attention to detail, organizational skills, and the ability to work under pressure in a fast-paced environment.
• Guest-centric attitude with a passion for hospitality.

Benefits:

• Competitive salary and performance-based incentives.
• Accommodation and meals provided.
• Health insurance and other employee welfare benefits.
• Opportunities for career growth and advancement within a prestigious hotel brand.
• Staff discounts on F&B and hotel services.

Job Types: Full-time, Permanent

Pay: ₹12, ₹24,597.84 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person