Front Office Manager

1 week ago

Mumbai, Maharashtra, India The Byke Royal Pearl Full time

Job description:

Job Responsibilities:

  • Greet and welcome guests.
  • Keep updated records and files;
  • Prepare outgoing mail by drafting correspondence, securing parcels etc;
  • Assist other departments wherever necessary and maintain good working relationships with Team Members;
  • Maintaining records of Out ward & Inward mail;
  • Coordinating with various departments as per enquires;
  • Supervise the efficient operations of reception including check in/out procedures;
  • Manage Guest requests, inquiries, and complaints promptly and completely;
  • Attending Incoming & Outgoing Calls;
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations;
  • Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards;
  • Advise your shift team of any special events or VIP Guests in the hotel that day;
  • Support team members in handling guest requests and enquires to ensure a positive outcome is achieved

Requirements:

  • Customer service orientation;
  • 1+ Years relevant experience. preferable in resort setup;
  • Knowledge of office management and basic bookkeeping;
  • Problem-solving skills;
  • Familiarity with office machines (e.g. fax, printer etc.);
  • Media / Entertainment / Internet;
  • Applicant should be from Hotel Management background;
  • Ability to interact with executives and clients;
  • Ability to work on your own and as part of a team;
  • Personable, energetic individual with excellent organizational and communication (written and verbal) skills;
  • Sales Support and Documentation;
  • Internal and External Communication;
  • Front Office experience in the hotel, leisure, sector;
  • Bachelor's degree;
  • Front Desk Management.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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