Customer Service Representative

3 days ago

Navi Mumbai Panvel Thane, India Hexaware Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
  • Provide accurate information on products/services offered by the company to customers.
  • Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
  • Maintain records of all interactions with customers using CRM software (Zoho).

Desired Candidate Profile

  • 0-3 years of experience in BPO/Call Centre environment handling international voice process.
  • Excellent communication skills with ability to handle multiple conversations simultaneously.

Proficiency in English language is mandatory; knowledge of Hindi language is an added advantage.

Contact

Email -

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