Servicenow Support

3 days ago

Bengaluru Chennai Pune, India Anlage Infotech Full time ₹ 5,00,000 - ₹ 12,00,000 per year

***********************************************************************************************

MUST HAVE Mandatory Skills

• Minimum 4+ years ServiceNow experience.

• Hands on experience with ITSM is mandatory, along with prior experience with HRSD, IRM, ITAM (HAM & SAM)

• Should have atleast 1-year prior experience as L2 Support experience in ServiceNow & ITSM

• Must have Bachelors Degree

***********************************************************************************************

Required Skills and Attributes:

• 4+ years of ServiceNow support experience.

• ITSM is mandatory, and experience with HRSD, IRM, ITAM (HAM & SAM)

• Any experience with SPM is a plus

• Strong written and verbal communication skills

• Experience leading teams and effective implementation

• Ability to engage with a variety of internal and external stakeholders

• Solid interpersonal skills and the ability to build solid working relationships

• Thorough knowledge of identity administration and expertise to solve complex issues

• ServiceNow troubleshooting and debugging skills

• Familiar with identity related regulatory and industry compliance requirements across geographies

• Good experience with multiple infrastructure solutions

• Solid experience working in an IT services environment

• Experience working in a multi-team environment across multiple geographies and time zones

Academic Qualifications and Certifications:

• A bachelors degree in Information Technology, Computer Science, or equivalent is required.

• ServiceNow CSA and/or other related certifications would be big advantage

Job Profile Summary -

As a Platform Support Engineer (L2) you will exercise your excellent customer service skills along with the ability to apply technical knowledge to independently work on medium and complex tasks. This will include supporting processes like Request, Incident, Problem, Change, Event, CMDB, Asset, Service Catalog, Knowledge, and Service Portal as well as custom scoped applications that deliver enterprise-wide business processes to our customers. The ideal candidate is knowledgeable about IT Service Management, has good experience with various technologies, and possesses excellent computer, oral and written communication skills including a proficiency in typing and spelling.

Key Roles and Responsibilities:

• Providing support to users/administrators of our platform. Supporting and contributing to the growth of best practices for delivery of support services

• Understanding our platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations

• Acting as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision

• Engaging with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution

• Mentoring junior team members in the various technologies

• Helping to solve complex business issues from strategy to execution Demonstrate excellent customer service skills via phone, email, and IM chat

• Solid communication, problem-solving skills, and communications etiquette

• Ability to use Service Desk standards and follow guidelines, as well as help other interpret policy

• Ability to work in a fast-paced environment whilst multi-tasking with a sense of urgency to resolve tickets in a timely manner

• Requires excellent customer service skills along with the ability to apply technical knowledge to independently work on routine and complex tasks

  • Sr Staff ServiceNow Solution Architect

    3 weeks ago

    Bengaluru, India ServiceNow Full time

    Job DescriptionAs a Solution Architect across Finance, HR and Legal domain applications in Digital Technology group, you will be responsible for designing and delivering end-to-end technical solutions that enable transformation and scalability of our systems. You will act as the key bridge between business objectives and technical execution, ensuring...

  • Sr Staff ServiceNow Solution Architect

    3 weeks ago

    Bengaluru, India ServiceNow Full time

    Job DescriptionAs a Solution Architect across Finance, HR and Legal domain applications in Digital Technology group, you will be responsible for designing and delivering end-to-end technical solutions that enable transformation and scalability of our systems. You will act as the key bridge between business objectives and technical execution, ensuring...

  • ServiceNow Management Trainer

    2 days ago

    Bengaluru, India Tek Support Full time

    Job Opportunity: Technology Trainer – ServiceNow (Interview + Technology) Position: Technology Trainer – ServiceNow Experience Required: 10+ Years in ServiceNow Platform Development & Administration Mode: Remote / Part-time Focus: Interview Preparation | Technology Training | Career Enablement (Beginner → Lead Level) Responsibilities ✅ Conduct...

  • ServiceNow Management Trainer

    2 days ago

    Bengaluru, India Tek Support Full time

    Job Opportunity: Technology Trainer – ServiceNow (Interview + Technology)🔹 Position: Technology Trainer – ServiceNow🔹 Experience Required: 10+ Years in ServiceNow Platform Development & Administration🔹 Mode: Remote / Part-time🔹 Focus: Interview Preparation | Technology Training | Career Enablement (Beginner → Lead Level)Responsibilities✅...

  • ServiceNow Management Trainer

    2 days ago

    Bengaluru, India Tek Support Full time

    Job Opportunity: Technology Trainer – ServiceNow (Interview + Technology)Position: Technology Trainer – ServiceNowExperience Required: 10+ Years in ServiceNow Platform Development & AdministrationMode: Remote / Part-timeFocus: Interview Preparation | Technology Training | Career Enablement (Beginner → Lead Level)Responsibilities✅ Conduct end-to-end...

  • ServiceNow Developer

    2 weeks ago

    Chennai, Tamil Nadu, India TRDFIN SUPPORT SERVICES PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Description : ServiceNow Developer with 5 years of experience in design, development, and implementation of ServiceNow solutions, including integrations with third-party tools.Responsibilities : - Candidate should have exp in CSM, SOM, Integration. - ServiceNow development configuration of Customer Service Management and Order Management. -...

  • Senior/Principal Platform Architect

    3 weeks ago

    Bengaluru, India ServiceNow Full time

    Job DescriptionYou will be part of the Customer Excellence team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer...

  • Senior/Principal Platform Architect

    3 weeks ago

    Bengaluru, India ServiceNow Full time

    Job DescriptionYou will be part of the Customer Excellence team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer...

  • Servicenow Tester

    4 days ago

    Bengaluru, Chennai, Pune, India Prodapt Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Overview:ServiceNow Testing Lead to oversee the testing lifecycle for ServiceNow implementations, upgrades, and enhancements. The Testing Lead will be responsible for defining testing strategies, managing test teams, ensuring quality delivery, and collaborating with stakeholders to validate business and technical requirements. The ideal candidate will have...

  • Principal Platform Architect()

    1 week ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...