HEAD NRI

1 week ago

Mumbai, Maharashtra, India Quotient Consultancy Full time ₹ 42,00,000 - ₹ 63,00,000 per year

Leading Bank Hiring Regional Head Virtual Channel - NRI Channel

Team Handling Role

5 Days Working - Rotational Shift

Contact Person : Divya

Age : 42

CTC Offered : 42 lkhs

Location : Thane

  • Responsible for managing a team size of 100 to 200 / Unit Mgmt
  • Managing Virtual Team members
  • Drive the team for meeting the portfolio objectives for income/revenue generation, cross sell, digital product penetration, sales processes, call quality thus leading to building effective relationship and engagement with the managed classic customers.
  • Ensure adherence to Operations process and meeting the Audit & Compliance guidelines.
  • Responsible for managing, training and motivating staff.

To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

  • To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs.
  • Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.

So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set

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