Client Relationship Manager

5 days ago

Kolkata, West Bengal, India Bonn Tonn Gourmet Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Key Responsibilities
Customer Order Management

·      Take and confirm
WhatsApp orders

for bakery treats, cakes, and special requests.

·      Handle
incoming calls

(tele-calling for follow-ups, order confirmations, customer queries).

·      Manage
Swiggy/Zomato dashboards

– stock updates, customer issue resolution, refunds/escalations.

·      Process and confirm
theme/custom cake orders

(liaise with kitchen for design & feasibility).

·      Handle
website orders

and ensure timely coordination with the dispatch/kitchen team.

Customer Relationship & Communication

·      Draft and send
broadcast messages

for promotions, festive offers, and new launches.

·      Create and schedule
greeting messages

(festivals, birthdays, anniversaries).

·      Manage
advertising creatives/canva posters

for WhatsApp/Instagram (basic knowledge of Canva required).

·      Maintain an
eye for detail

in communication to ensure professionalism and brand consistency.

·      Handle customer complaints, resolve issues politely, and maintain goodwill.

Reporting & Coordination

·      Maintain daily order reports (WhatsApp, Swiggy, Zomato, website).

·      Share customer feedback and insights with management.

·      Coordinate with the
kitchen team

for accurate order execution and delivery timelines.

Procurement & Vendor Coordination

·      Track
raw material requirements

shared by the Head Chef.

·      Place orders with vendors and ensure timely deliveries.

·      Maintain vendor contact list and payment follow-up reminders.

Skills & Attributes Required

·      Excellent written & verbal communication skills (English, Hindi/Bengali preferred).

·      Strong customer service orientation – polite, patient, empathetic.

·      Good knowledge of WhatsApp Business, Swiggy/Zomato dashboard handling.

·      Proficiency in
Excel/Google Sheets

for reporting and tracking.

·      Basic Canva skills for creatives/posters.

·      Strong multitasking and organizational ability.

·      Eye for detail and accuracy in handling orders and customer requests.

Experience & Qualifications

·      2–4 years of experience in customer service, hospitality, or F&B industry.

·      Experience with online order platforms (Swiggy/Zomato/website orders) preferred.

·      Graduate in any stream (Hospitality/Management background is a plus).

Compensation & Benefits

·      Salary: ₹20,000 – ₹25,000 per month

·      Opportunity to grow into
Customer Experience Manager

as the brand expands

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