Area Service In-Charge C
4 days ago
- Posted Date
16 Jun 2023
- Function/Business Area
Customer Service
- Location
Mehsana
- Job Responsibilities
- Establish and maintain the upkeep of service centers
- Liaison with store manager and sales team for service operations
- Ensure customer satisfaction to avoid escalation of issues
- Motivate and manage team of service center and care center personnel
- Responsible and accountable for service deliverables
- Mentor and counsel engineers whenever necessary
- Control the flow of incoming calls for on-site support of services
- Manage costs/expenses of service and care center within given
guidelines - Ensure their is adequate amount of manpower to cater to all customer
calls - Providing necessary skills/training to the team members based on
needs and gaps - Ascertain care center personnel are working in sync to support walk
in customers - Encourage the team to enhance their performance levels by
identifying gaps and needs - Education Requirement
Diploma /B.E/ B.Tech (Preferred)
- Experience Requirement
6 - 10 years in After Sales Service
- Skills & Competencies
- Familiarity with the territory
- Knowledge of device repair operations
- Knowledge of product and market
- Team management skills
- Problem Solving skills
- Customer focus
- Understanding of business training requirements
- Location Map : Mehsana
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