Senior Specialist – Client Intelligence

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The Senior Specialist – Client Intelligence is responsible for converting complex company, industry, and technology information into actionable insights that enable strategic account planning, pursuit excellence, and client engagement.

This role demands deep expertise in secondary research, business-technology understanding, stakeholder management, and project delivery. The incumbent will lead research and analysis initiatives, manage outsourced vendors, and ensure the consistent delivery of high-quality client intelligence materials to Sales and GTM teams.

Key Responsibilities

1. Research & Insight Generation

• Conduct in-depth secondary research using company filings, investor presentations, earnings call transcripts, analyst reports (Gartner, McKinsey, IDC, etc.), and industry publications.
• Develop client intelligence outputs including company profiles, strategic assessments, financial analyses, and digital transformation narratives.
• Interpret the business side of technology — linking IT initiatives (e.g., cloud, AI, ERP, cybersecurity, data modernization) to business goals such as growth, cost optimization, innovation, and risk management.
• Have a broad understanding of the enterprise IT landscape — such as cloud, digital and application services, data, AI, and related emerging technologies — to interpret business and technology linkages effectively.
• Identify CxO priorities, transformation themes, and whitespace opportunities aligned with NTT DATA's service offerings.
• Ensure insights are structured, contextual, and outcome-oriented, supporting executive engagements and pursuit discussions.

2. Stakeholder Management & Collaboration

• Partner with Client Partners, Sales Leaders, and GTM teams to understand intelligence requirements and deliver research aligned to account goals.
• Present findings through concise, insight-rich narratives that connect business strategy with NTT DATA's solutions.
• Collaborate with industry, consulting, and marketing teams to refine messaging, ensure consistency, and strengthen the insight-to-action cycle.
• Build trusted relationships with senior stakeholders through proactive engagement and value-driven deliverables.

3. Pipeline Tracking & Business Impact

• Track pipeline generation and influenced opportunities resulting from insights, themes, or whitespace recommendations shared with Client Partners and GTM leaders.
• Maintain visibility into how intelligence outputs contribute to account growth, opportunity creation, and pursuit readiness.
• Align research metrics with measurable business outcomes.

4. Project & Vendor Management

• Manage day-to-day research operations, including task allocation, project tracking, and delivery governance.
• Oversee multiple concurrent assignments, ensuring projects are delivered ahead of or within agreed timelines.
• Coordinate with outsourced research vendors, ensuring high-quality output, adherence to SLAs, and continuous quality improvement.
• Conduct periodic reviews with vendors to monitor performance, share structured feedback, and standardize delivery processes.
• Maintain accurate documentation, trackers, and dashboards for visibility into project status and pipeline contribution.

5. Process & Quality Excellence

• Lead continuous improvement by refining templates, frameworks, and taxonomies to enhance insight quality and consistency.
• Leverage GenAI and automation tools to accelerate research efficiency and standardization.
• Ensure data accuracy, sourcing integrity, and adherence to NTT DATA's compliance and confidentiality guidelines.
• Act as the final quality checkpoint, ensuring research outputs meet brand, tone, and analytical standards.

Required Skills & Competencies

• Minimum 8 years of experience in secondary research, client insights, or market intelligence within IT services, consulting, or business research domains.
• Strong understanding of the business side of technology — connecting enterprise IT priorities with business outcomes.
• Good grasp of the enterprise IT landscape to contextualize insights and opportunities effectively.
• Demonstrated experience in stakeholder management, translating research insights into actionable recommendations.
• Proven ability to track, quantify, and communicate the business impact of insights on pipeline and opportunity generation.
• Experience managing outsourced research partners, including quality and SLA governance.
• Excellent analytical, writing, and storytelling skills with a sharp eye for data accuracy and executive relevance.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word).
• Strong multitasking, prioritization, and communication skills with attention to detail and outcome orientation.

Workplace type:

Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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