Voice Account Manager
2 weeks ago
Job Level: AM/Manager
Purpose of the Job
The responsibility of the role holder is to grow voice sales, revenue and reduce churn from the assigned accounts. Organize and run customer engagement programs and drive new products penetration to ensure CMS and RMS growth in the assigned accounts.
Key Deliverables
Deliver Postpaid COCP & COIP Net additions and Fixed Line Installation Targets per AOP target through channel productivity enhancement & creating new infrastructure
Increase footprints of the roadshow
Drive plan upgrades
Continuously enhance CMS through robust engagement
Monitor sales performance in terms of customer numbers, revenue, ARPU, net ARPU, net Margin level, 0-6 months churn in different accounts and making strategic interventions for sustainable growth
Be aware of competition plans & collect insights for market intelligence
Monitor competition's customer offerings and planning sales interventions for different class of clients.
Skills Required
a. Commercial Acumen
b. Customer Engagement
c. Key Account Planning & Management
d. Executive Presence
e. Postpaid/Fixed line Product Knowledge
f. Time Management
g. Strong stake holder management
h. Strong collaborating skills
Educational Qualifications
• MBA/PGDBM-Tier III campus/Engg grad (BE/ BTech)
Work Experience
• 4 - 6 years of experience
• Telecom, OEM's, cloud service providers, IT, hardware and software companies
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