SAP CRM Case/Service

22 hours ago

Bengaluru, Karnataka, India Tech Mahindra Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Job Description

Job Summary

SAP CRM Service Functional Analyst

  • Experience in business process definition, requirements definition, solution architecture
  • Experience with writing Functional Specs for RICEFW
  • Strong interpersonal, oral, presentation, and written communication skills.
  • Excellent Project Management skills
  • Proven ability to estimate & manage a portfolio of projects
  • Strong interpersonal, oral, presentation, and written communication skills.
  • Ability to work seamlessly with business stakeholders in a demanding, dynamic environment.
  • Extensive domain knowledge in the Spares sales Order Management space for a manufacturing company.
  • Very familiar with Part returns, Logistics & Procurement integration and financial integration.
Individual Accountabilities:
  • Strong results orientation (driving to deadlines, project goals, etc.).
  • Document clear and complete requirements for solutions of any scope and complexity.
  • Provide functional knowledge of SAP systems and data.
  • Implement necessary configuration within SAP CRM to meet business requirements
  • Ensure proper documentation is created for all projects/changes.
  • Need to have minimum 1 implementation and 2 support Projects related to SAP CRM sales/Service
SKILLS: Required
  • SAP CRM Service Management Experience (especially Service Case management)
  • Web UI, Fiori / UI5, ALE /IDOCs, LSMW, RFC Interfaces
  • Business Process knowledge: Field Service / Service Contracts / Entitlements / Service Orders / Returns / Repairs
  • SAP Functionality: Functional Locations, Labor Confirmations / Installed Base, Serial Numbers, Equipment, iObjects
SKILLS: Nice to have
  • ECC Plant maintenance (PM) experience (nice to have)
  • ECC Project Systems (PS)

Need to have minimum 1 implementation and 2 support Projects related to SAP CRM sales/Service

Locations - Skill Set:

SAP CRM Service

Total Experience:

7.00 to 10.00 Years

No of Openings:

1

Job Post Date:

29/09/2025

Job Expiry Date:

31/10/2025

Domain:

IT

Location:

BENGALURU [India]

Job Reference No:

1070309

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