
International Voice Process Agent
24 hours ago
Job Summary:
Join our team as an International Voice Process Agent and become a key player in delivering exceptional customer support. You will handle inbound and outbound calls, resolving customer queries and ensuring a positive customer experience. This role is crucial for maintaining our international customer relationships and contributing to our service excellence.
Key Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Provide accurate information about products, services, and processes.
- Resolve customer issues and complaints effectively.
- Maintain a high level of customer satisfaction.
- Document all call details and update the system regularly.
- Adhere to company policies and procedures.
Qualifications / Requirements:
- 12th Pass is required.
- Experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills in English.
- Ability to work in a night shift.
- Strong problem-solving and conflict-resolution skills.
- Ability to work independently and as part of a team.
Preferred Skills / Attributes:
- Familiarity with CRM software.
- Experience with international customer service.
- Ability to speak additional languages.
- Adaptability to changing customer needs.
- Strong typing skills.
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