International Voice Process Agent

1 week ago

Bengaluru Chennai Hyderabad, India ti Steps Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Summary:

Join our team as an International Voice Process Agent and become a key player in delivering exceptional customer support. You will handle inbound and outbound calls, resolving customer queries and ensuring a positive customer experience. This role is crucial for maintaining our international customer relationships and contributing to our service excellence.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Provide accurate information about products, services, and processes.
  • Resolve customer issues and complaints effectively.
  • Maintain a high level of customer satisfaction.
  • Document all call details and update the system regularly.
  • Adhere to company policies and procedures.

Qualifications / Requirements:

  • 12th Pass is required.
  • Experience in customer service or a related field is preferred.
  • Excellent verbal and written communication skills in English.
  • Ability to work in a night shift.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to work independently and as part of a team.

Preferred Skills / Attributes:

  • Familiarity with CRM software.
  • Experience with international customer service.
  • Ability to speak additional languages.
  • Adaptability to changing customer needs.
  • Strong typing skills.

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