CRM Manager
1 day ago
Key Responsibilities:
Act as the main point of contact for clients after the lead is closed by the sales team.
Handle post-sales activities – documentation, booking confirmation, agreement coordination, and payment follow-ups.
Maintain regular communication with clients through calls, emails, and meetings to keep them updated about project progress, payment schedules, and possession timelines.
Manage and update all client data and communication in the CRM system/portal.
Coordinate with developers, banks, legal teams, and internal departments to resolve queries and ensure smooth transactions.
Assist clients with loan processing, registration, and other formalities.
Address and resolve customer complaints or escalations with a focus on customer satisfaction and retention.
Support the sales team by driving referrals, repeat business, and client engagement initiatives.
Ensure timely collection of payments and share payment reminders or receipts as required.
Job Types: Full-time, Permanent
Pay: ₹35, ₹45,000.00 per month
Work Location: In person
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