CRM Manager

2 days ago

Andheri, Maharashtra, India Sutra Services Pvt. Ltd Full time ₹ 4,20,000 - ₹ 5,40,000 per year

Key Responsibilities:

  • Act as the main point of contact for clients after the lead is closed by the sales team.

  • Handle post-sales activities – documentation, booking confirmation, agreement coordination, and payment follow-ups.

  • Maintain regular communication with clients through calls, emails, and meetings to keep them updated about project progress, payment schedules, and possession timelines.

  • Manage and update all client data and communication in the CRM system/portal.

  • Coordinate with developers, banks, legal teams, and internal departments to resolve queries and ensure smooth transactions.

  • Assist clients with loan processing, registration, and other formalities.

  • Address and resolve customer complaints or escalations with a focus on customer satisfaction and retention.

  • Support the sales team by driving referrals, repeat business, and client engagement initiatives.

  • Ensure timely collection of payments and share payment reminders or receipts as required.

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Work Location: In person

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