Technical Account Manager

3 days ago

Gurgaon, Haryana, India Karix Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.Location: Gurgaon (WFO)What you'll be Responsible for?Managing the existing key accounts

Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk

Manage escalated customer complaints her major incidents

Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business

Responsible to maintain accurate records of discussions or correspondence with customers

Analyze statistics and other data to determine the level of customer service being provided by the organization

To build and grow good client relationship to ensure retention and business growth.To liaise with internal teams to ensure resource availability for on-time project delivery

To maximize revenue from existing accounts and develop new accounts within current clients

Collaborate with internal business teams to discuss on possible improvements to customer service

Conduct regular review meetings with customers to discuss on issues

Prepare weekly MIS including project status report

What You'd have?4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, ITEngineering Graduate in Computer Science or ElectronicsProactive, Self-MotivatedAnalytical mindset to solve issues with focus on client/customer requirement

Takes initiative and accountability

Team Player and actively engage and contribute in the team

Ability to manage timelines effectively

Must have attention to detail

Flexible to work in 24x7 environment

Excellent communication in English (written & verbal) and interpersonal skills

Why join us? Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.

Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Karix is an equal opportunity employer.

We champion diversity and are committed to creating an inclusive environment for all employees

  • Technical Support Account Manager

    2 days ago

    Gurgaon, Haryana, India Sprinklr Full time US$ 80,000 - US$ 1,20,000 per year

    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...

  • Technical Accountant

    3 days ago

    Gurgaon, Haryana, India WTW Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    DescriptionThe RoleThis is a newly created consulting role for a finance professional with a good knowledge in reporting tools like Power BI and excel. Our clients are looking to transform their finance functions to become more efficient and deliver fast, insightful reporting. The new FRS17 standard has opened-up the cross-over between actuarial and finance...

  • Senior Technical Accounting Specialist

    3 hours ago

    Gurgaon, Haryana, India beBeeAccountant Full time ₹ 30,00,000 - ₹ 60,00,000

    Technical Accounting ProfessionalThis position involves analyzing premium and loss histories, establishing relationships with internal and external clients, and handling cash activity for assigned clients.Key Responsibilities:Reviewing premium and loss data to identify trends and opportunitiesMaintaining open communication channels with stakeholders through...

  • Account Manager

    1 week ago

    Gurgaon, Haryana, India Lonza Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Posted Job AdvertToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is versatile people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big...

  • Account Manager

    2 hours ago

    Gurgaon, Haryana, India Lonza Full time  5,00,000 -  10,00,000 per year

    Posted Job AdvertToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is versatile people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big...

  • Technical Accounting Associate

    3 days ago

    Gurgaon, Haryana, India RSM US LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: AFO AssociateLocation: Gurugram, HREssential:Work on drafting memos and preparing workbooks for merger and acquisition accounting (ASC 805).Work on drafting financial statements as per SEC regulations for IPO and other filings.Perform audit readiness support for complex accounting matters and provide services to U.S. based public clients.Working on...

  • Account Manager

    3 days ago

    Gurgaon, Haryana, India Sparsa Digital Full time US$ 9,00,000 - US$ 12,00,000 per year

    We are seeking a highly motivated Account Manager with strong experience in data analytics, client relationship management, and customer support. The ideal candidate will act as the bridge between our clients and internal teams, ensuring client satisfaction, driving data-driven insights, and supporting business growth through proactive engagement. Key...

  • Manager - Accounts Finalisation

    4 hours ago

    Gurgaon, Haryana, India Capital Placement Services Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Manager Accounts Finalization (AUS Shift, WFH)Review and finalise financial statements for Australian clients.Ensure accurate tax computations and filings.Lead a small team of accountants and provide technical guidance.

  • Manager/Director - Accounting Advisory/Technical Accounting - CA/CPA/ACCA

    21 hours ago

    Gurgaon, Haryana, India Promaynov Advisory Services Pvt. Ltd Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Key ResponsibilitiesAdvise clients on accounting and financial reporting standards (Ind AS, IFRS, US GAAP)Assist in the implementation of new accounting standards (e.g., Ind AS 115, 116, 109)Prepare technical accounting memos and position papersAssist in GAAP conversion engagements - Indian GAAP to Ind AS / IFRS / US GAAPDraft and review financial statements...

  • Manager, Accounting

    3 days ago

    Gurgaon, Haryana, India JLL Full time US$ 90,000 - US$ 1,20,000 per year

    About the Role:We are currently seeking a Financial Professional to join one of our client teams.Our Financial Professional is a collaborative team member supporting core business analysis and metrics for the account. The Finance Associate will support the Client Account Finance Manager with all areas of the finance function of the account, including...