Oracle Fusion SCM Techno-Functional Analyst
7 days ago
Job Description :
- You have experience collaborating with business stakeholders to understand their functional requirements and translate them into technical specifications.
- You are passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills
- You are a strong logical thinker with problem-solving skills, with the ability to collaborate effectively.
- You have excellent communication skills. You can clearly explain complex technical concepts
- You have Well-developed implementation and troubleshooting skills with ability to analyze details and synthesize "big picture".
- You can apply creative use of industry standard tools to aid in the diagnostic process.
Which includes being a United States Affirmative Action Employer :
- The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
- Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios
- Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
- Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis
- Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts
- Conduct training and knowledge sharing sessions
- Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
- Should have knowledge of localizations
- Knowledge on Security setup would an added advantage.
- Must have very good communication skills.
- Must be a team player, willing to learn new technologies
- Must work in rotational shifts INCLUDING night shifts
Skilled In :
- Exhibit effective analytical skills organizational skills
- Good command over spoken written English
- Interact directly with customers and follows through on all assignments and takes ownership of customer issues
- Seeks innovative ways to improve the process of delivering solutions to customers
- Strong written and verbal English communication skills; multi-lingual a plus
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