Regional Service Manager, Customer Service

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. 

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today:  time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It's all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we're just beginning. Working together, let's put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Manager, Customer Service (South) – Field Service Engineering (M1 level) is responsible for The Manager, Customer Service (South) is responsible for leading the Field Service Engineering team delivering high-quality service support across the Southern region of India. This role manages a team of approximately seven FSEs, ensures operational excellence, drives customer satisfaction, and supports growth through efficient service delivery.

This position reports to the Senior Service Manager and is part of the India Service Leadership team. This is an on-site field-based role covering the Southern region.

This position reports to the Senior Service Manager and is part of the Service – Field Service Engineering located in South Region  - Hyderabad  working remotely to cover South Region.  

In this role, you will have the opportunity to:

• Lead, coach, and develop Field Service Engineers across the South region to deliver superior service experience to customers.
• Drive KPIs including response time, install base uptime, TAT, and service contract execution.
• Plan and optimize workforce capacity, resource allocation, and scheduling to ensure coverage and service continuity.
• Ensure compliance with Beckman Coulter Life Sciences quality, safety, and service standards.
• Collaborate cross-functionally with Sales, Technical Support, and Supply Chain to enhance service delivery and customer outcomes.

The essential requirements of the job include

• Bachelor's degree in engineering or related technical discipline.
• 5+ years of technical field service experience in Life Sciences / Diagnostics / Healthcare equipment, including people leadership OR demonstrated readiness for first-line manager role.
• Proven ability to manage a field workforce with responsibility for territory planning, escalation management, and customer satisfaction metrics.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel – list specifics 40-50% travel, overnight, within territory or locations
• Must have a valid driver's license with an acceptable driving record

It would be a plus if you also possess previous experience in:

• Experience managing FSE teams in medical devices or life sciences instrumentation.
• Exposure to DBS or other continuous improvement methodologies.

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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