Service Manager Business Operations
5 days ago
Qualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / Automobile Experience : 15 years in relevant industry - Construction Equipment; Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world class service to support customers in their territories and deliver strong service business performance. Builds customer support strategies in collaboration with business leadership targeting optimum growth. Also, Develops and maintains long-term, strategic business relationships with complex, cross-region channel partners, OEMs, and customers supporting the organization's Aftermarket strategy. Responsible for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world class service to support customers in their territories and deliver strong service business performance. Ensures a strong emphasis on customer experience and satisfaction. Responsible to set service quality standards and ensure that all customers receive prompt, courteous, and professional service. Tracks and analyzes service department performance metrics, such as NPS, service completion rates, revenue generation and achieving service metrics, Warranty & CMC claim, claim reversal for cash flow and drive improvement actions while ensuring compliance to Health, safety and environmental (HSE) regulations. In the event of customer complaints or concerns, the Service Head takes charge of resolving these issues promptly and effectively. Able to investigate the complaints, offer solutions, and work to prevent similar problems in the future. Develops and manages Customer Support budget, financial controls, and risk ensuring initiatives are executed efficiently and within established budgets. Leading and managing the entire service team including all branches service advisors, technicians, support staff, and any other personnel in the department. delegates work assignments considering employee skills and development needs.
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Operation Manager
3 days ago
Hyderabad, Telangana, India Vortech Service Company Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKey Responsibilities:Handle and manage daily operational activities to ensure overall efficiency and effectiveness across departments.Handle HR and administrative tasks, ensuring compliance with company policies and local labor laws.Manage end-to-end payroll processing, including salary calculation, benefits administration, and statutory contributions.Manage...
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Hyderabad, Telangana, India Legal operations Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRequisition Id : As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can...
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Hyderabad, Telangana, India Legal operations Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRequisition Id : As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can...
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Hyderabad, Telangana, India Legal operations Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRequisition Id : As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can...
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Senior Manager
24 hours ago
Hyderabad, Telangana, India Legal operations Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRequisition Id : As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can...
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Area Service Manager
7 days ago
Chennai, Ernakulam, Hyderabad, India Run Service Infocare Full time ₹ 15,00,000 - ₹ 25,00,000 per yearResponsible for driving Services with Process Compliance and ensure organizations processes and policies are adhered by ASCDeliver very ambitious targets on consumer satisfactionNet promoter score and consumer effort scoreImplement/review/enhance field service OperationsDrive and deliver operational KPIs ( Service and Revenue )Manage field Service team to...
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Head of Service Operations
3 weeks ago
Hyderabad, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full timeQualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / Automobile Experience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc., Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world...
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Head of Service Operations
3 weeks ago
Hyderabad, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full timeQualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / AutomobileExperience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc., Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world...
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Service Operations Leader
4 weeks ago
Hyderabad, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full timeQualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / AutomobileExperience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc., Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world...
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Head of Service Operations
3 weeks ago
Hyderabad, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full timeQualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / Automobile Experience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc., Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world...
