Customer Service Associate in Bangalore

2 days ago


Bengaluru, Karnataka, India Center for Strategic and International Studies (CSIS) Full time ₹ 3,80,000 - ₹ 4,78,000 per year

Key Responsibilities

  • Handle inbound and outbound voice calls with international clients.
  • Provide accurate information and solutions to customer queries.
  • Meet performance and quality targets in line with company standards.
  • Participate in training sessions to enhance process knowledge and communication skills.
  • Maintain professional communication and problem-solving skills during interactions.

Qualification & Experience
Graduate/Undergraduate.

TS Process: Fresher OR Undergraduate with a minimum of 1 year of international experience.

CS Process: Undergraduate/Graduate with a minimum of 1 year of international experience.

Excellent verbal communication skills in English.

Salary & Benefits
TS Process:

CTC: ₹3,80,000 – ₹4,78,000

Take Home: ₹23,600 – ₹31,700 (based on previous package)

CS Process
CTC: ₹3,45,000 – ₹4,15,000

Take Home: ₹20,800 – ₹26,400 (from 2nd month)

Transport
One-way cab (Night shifts only: 7 PM – 7 AM).

Free for women employees at night.

Male employees charged ₹75 per one-way trip.

Work Mode
Work from Office

Additional Notes
Night shift cab facility available.

Growth opportunities within the organization for high performers.

About Company: International Centre for Strategic Alliances is a group of leading industry professionals and innovators. Our core actions comprise innovations and used case scenarios of industry leaders, by our research and from leading information sources for businesses and professionals all over the world.



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