Customer Success Associate

2 weeks ago

Chennai, Tamil Nadu, India Twin Health Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Twin Health 

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. 

We start by building a dynamic model of each person's metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here 

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights' Digital Health 150, and named one of Newsweek's Top Most Loved Workplace .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

We are looking for a passionate and proactive Customer Success Associate to be the first point of contact for our members, guiding them through their onboarding journey. If you have strong communication skills, empathy, and the ability to connect with people in multiple languages, this role is for you.

Roles & Responsibilities

  • Educate members on the complete course of the program.

  • Support and guide members in procuring the necessary items required to start the program.

  • Understand and strictly adhere to the onboarding process.

  • Schedule trainings and consultations for onboarding members.

  • Coordinate with internal departments to ensure timely service delivery.

  • Act as a single point of contact for new members during onboarding, addressing queries and concerns promptly.

  • Handle member grievances with professionalism and empathy.

  • Conduct regular follow-ups and maintain accurate records of onboarding activities.

Preferred Skills

  • Strong learning attitude with eagerness to grow.

  • Excellent problem-solving abilities with a customer-first mindset.

  • Exceptional communication skills (written and verbal).

  • Ability to work collaboratively in a dynamic environment.

Qualifications

  • Bachelor's degree (Science or Healthcare background preferred).

  • Proficiency in MS Office.

  • Strong interpersonal skills with the ability to build trust and rapport.

  • Fluency in at least 3 languages (Preference: English / Hindi / Malayalam / Kannada / Telugu/ Tamil).

Join us and be part of a passionate team creating lasting impact on people's lives.

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