Technical Support Engineer

5 days ago

Mumbai, Maharashtra, India CeX Webuy Full time ₹ 10,08,000 - ₹ 15,84,000 per year

We, at CeX WeBuy Entertainment Private Limited, are looking for Mid-level Support Engineer(L2) at

our Lower Parel, Mumbai office.

Founded in 1992, CeX is a leading UK based retail chain having operations in multiple territories

across the globe with a strong foothold in the domain for over 2 decades. Serving customers

through more than 600+ stores in the UK, Spain, Ireland, Australia, Portugal, Netherlands, Poland,

Mexico, India and Italy with a manpower strength of over 5000+ employees. We buy, sell and

exchange games, gadgets, mobile phones, computing and electronic products, providing a unique

two way service.

We also have sister brands dealing in second hand luxury designer goods and kids stuff.

Location:-
Lower Parel, Mumbai

Experience:-
3 - 8 years

Salary:-
 7 lacs p.a - 11 lacs p.a

Shift Timings:-
Two days off per week

Responsibilities include:-

● Provide telephone, email, remote and on-site technical support to CeX staff & colleague

● Ensure emails/tickets are being handled/acknowledged in a timely manner in the Support

team

● Administration of Microsoft Windows, Anti-Virus, Servers, Networks and more

● Diagnose and troubleshoot hardware and software issues

● Document troubleshooting procedures

● Assist in any other general tasks that may arise

● Implement fixes/workarounds

● Good understanding of Servers, Database, Active Directory, AWS / Google Cloud Platform

● Escalate cases to the relevant department when required

● Monitoring queue of escalated incidents

● Willing to work on call/overtime when required

● Conducting training as required/requested

● Maintain smooth running of shops from an IT standpoint

● Ensures to provide Quality service to the end user and maintain quality standards for the IT

Services provided

● Make continual improvements to procedures and documentation

● Attend and participate in all departmental meetings/training initiatives

● Keeping up to date with the latest technologies

Required skills:

● Good Verbal/Written English Communication

● Reliable, Confident and Self-starter

● Resilient and able to face and resolve conflicts

● Experience in Supporting Overseas Customers

● Knowledge of TCP/IP and ADSL/SDSL Technologies

● Windows Server 2008/2012 Experience

● Knowledge of Enterprise Level Anti-Virus Products

● Active Directory Administration

● Basic Networking Skills

● Basic Linux Skills

● Willingness to work in rotational shifts

Preferred (not essential) skills:

● MySQL Administration Experience

● Mac OS X Experience

● Nagios Experience

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