Senior Reservation Executive

7 days ago

Cochin, Kerala, India Advenxa Pvt Full time ₹ 3,00,000 - ₹ 3,96,000 per year

Senior Reservation Executive

Location: Infopark, Kochi

Education: Graduation Mandatory (Hospitality / Travel background preferred)

Experience:* Minimum2 years of experience in the International Travel Industry.*

Salary: ₹25,000 -₹33,000 per month(Based on previous exp and package)

Requirement : Excellent Communication Skill is mandatory.

Work Timing: Rotational Night Shift

Requirements:

  • Strong communication skills in English (verbal & written).
  • Proficiency in GDS / reservation systems is mandatory.
  • Customer service orientation with ability to handle high-pressure situations.
  • Attention to detail and ability to multitask.
  • Good negotiation and problem-solving skills

Responsibilities:

  • Handle domestic and international reservation requests for hotels, flights, and packages.
  • Manage group bookings, corporate reservations, and VIP clients efficiently.
  • Ensure accurate booking confirmations, amendments, and cancellations.
  • Respond to customer queries through calls, emails, and chat with professionalism.
  • Coordinate with travel partners, vendors, and suppliers to secure best deals.
  • Upsell additional services such as insurance, transport, and upgrades.
  • Maintain updated knowledge of travel products, policies, and reservation systems (Amadeus, Galileo, Sabre, or other GDS).
  • Mentor and guide junior reservation executives when required.

Job Type: Permanent

Pay: ₹25, ₹33,000.00 per month

Benefits:

  • Commuter assistance

Ability to commute/relocate:

  • Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Which GDS (Amadeus, Galileo, Sabre, Worldspan, etc.) are you proficient in?

Experience:

  • reservations / travel industry: 2 years (Required)

Language:

  • English (Required)

License/Certification:

  • Graduation (Required)

Shift availability:

  • Night Shift (Required)
  • Overnight Shift (Required)

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