Team Lead
1 week ago
Role Overview:
As a Telesales Team Leader, you will be responsible for leading and motivating a team of telesales representatives to achieve sales targets and deliver outstanding customer service. You will play a pivotal role in driving performance, providing guidance and support, and fostering a positive and collaborative team environment.
Responsibilities:
l Lead a team of insurance telesales representatives, providing coaching, training, and performance feedback to optimize individual and team performance.
l Set ambitious sales targets and develop strategies to achieve them, monitoring progress and implementing corrective actions as needed.
l Conduct regular performance evaluations and provide constructive feedback to team members, recognizing achievements and addressing areas for improvement.
l Develop and maintain a comprehensive understanding of our insurance products, processes, and systems to effectively support and guide team members.
l Monitor sales calls and provide ongoing coaching to enhance sales techniques, product knowledge, and customer service skills.
l Collaborate with other departments to streamline processes, resolve customer issues, and ensure a seamless customer experience.
l Stay updated on industry trends, competitor activities, and regulatory requirements to inform sales strategies and maintain compliance.
l Prepare and analyze sales reports, identifying trends and opportunities for improvement, and presenting findings to management.
Requirements:
l Proven experience in insurance telesales, with a track record of meeting or exceeding sales targets.
l Previous experience in a leadership or supervisory role, with strong coaching and teambuilding skills.
l Excellent communication skills, both verbal and written, with the ability to effectively interact with team members, clients, and stakeholders.
l Strong organizational skills and the ability to prioritize tasks in a fastpaced environment.
l Proficiency in CRM software and MS Office Suite.
l Demonstrated ability to analyze data, identify trends, and make datadriven decisions.
l Knowledge of insurance products, regulations, and industry best practices.
l Bachelor's degree in Business Administration, Marketing, or a related field preferred.
Benefits:
l PF , ESI , Group Medical Insurance.
l Competitive salary and Incentive structure.
l Training and professional development opportunities.
l Supportive and collaborative work environments.
l Opportunities for career advancement within the insurance & Sales sector.
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