Billing Coordinator

24 hours ago


Bengaluru, Karnataka, India NoBroker Full time

Key Responsibilities

  • Act as the first point of contact for all incoming calls, messages, and emails from HLCs, Partners, and Partner Billing SPOCs regarding billing or payout-related queries.
  • Log, track, and prioritize all queries to ensure timely responses and resolution in coordination with the internal billing team.
  • Coordinate with the billing team to validate disbursement data, payout discrepancies, and invoice statuses.
  • Maintain and update a daily tracker for all incoming requests and their resolution timelines.
  • Follow up with Partner SPOCs and HLCs to ensure submission of required billing data and MIS reports within deadlines.
  • Communicate payout timelines, billing processes, and reconciliation updates clearly to all stakeholders.
  • Identify and escalate recurring issues or process gaps to the Billing Manager or Operations Head.
  • Support the billing team during monthly closure cycles, ensuring all partner and HLC queries are closed before invoicing.
  • Maintain high levels of professionalism and service quality in all stakeholder interactions.

Required Skills & Qualifications

  • Bachelors degree in Commerce, Business Administration, or a related field.
  • 1-3 years of experience in coordination, customer support, or billing-related roles.
  • Strong communication and interpersonal skills (both verbal & written).
  • Proficiency in Excel/Google Sheets and CRM tools for logging and tracking queries.
  • Ability to multitask, prioritize, and manage multiple stakeholders simultaneously.
  • Detail-oriented with strong problem-solving and follow-up skills.

Preferred Background

  • Experience in BFSI, DSA, or Fintech operations will be an added advantage.
  • Exposure to partner or vendor coordination roles is preferred.

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