Billing Coordinator

18 hours ago

Bengaluru, Karnataka, India NoBroker Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Role & responsibilities

  • Act as the first point of contact for all incoming calls, messages, and emails from HLCs, DSAs, Partners, and their billing SPOCs regarding billing or payout-related queries.
  • Log, track, and prioritize all queries to ensure timely responses and resolutions in coordination with the internal billing team.
  • Coordinate with the billing and finance teams to validate disbursement data, resolve payout discrepancies, and track invoice status.
  • Maintain and update daily trackers for all incoming requests, resolutions, and timelines.
  • Follow up with Partner SPOCs, HLCs, and DSAs to ensure submission of billing data, payout files, and MIS reports within deadlines.
  • Communicate payout timelines, billing processes, and reconciliation updates clearly to all stakeholders.
  • Identify and escalate recurring issues or process gaps to the Billing Manager or Operations Head for process improvement.
  • Support monthly closure activities by ensuring all partner and HLC queries are closed before invoicing.
  • Maintain professionalism and service quality in all stakeholder interactions.
  • Onboard new DSAs (Direct Selling Agents) and ensure they are aligned with the companys billing and payout procedures.

Required Skills & Qualifications

  • Bachelors degree in Commerce, Business Administration, or a related field.
  • 1-3 years of experience in coordination, customer support, or billing-related roles.
  • Strong communication and interpersonal skills (both verbal & written).
  • Proficiency in Excel/Google Sheets and CRM tools for logging and tracking queries.
  • Ability to multitask, prioritize, and manage multiple stakeholders simultaneously.
  • Detail-oriented with strong problem-solving and follow-up skills.

Preferred Background

  • Experience in BFSI, DSA, or Fintech operations will be an added advantage.
  • Exposure to partner or vendor coordination roles is preferred.

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