Customer Service Executive
1 week ago
Key Responsibilities
Coordinate with Sales and Pricing teams for container bookings
- Place bookings with shipping lines, follow up, validate, and confirm all shipment bookings
- Build and maintain long-term customer relationships through excellent service
- Manage daily communication via emails and phone calls with customers & shipping lines
- Fetch and provide accurate vessel schedules to customers
- Ensure timely and accurate data entry into the operating system
- Direct customer queries or concerns to the appropriate department and provide prompt responses
- Use daily customer service reports to confirm all release requirements before container pickup
Requirements
- Strong communication skills — both verbal & written
Minimum 2 years of experience in freight forwarding / shipping / logistics preferred
- Proficiency in MS Office & ability to handle operational systems
- Customer-focused mindset with problem-solving abilities
Detail-oriented and able to manage multiple bookings simultaneously
Job Types: Full-time, Permanent
Pay: ₹25, ₹30,000.00 per month
Education:
- Bachelor's (Preferred)
Language:
- English (Preferred)
Work Location: In person
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