Sr. Network Support Engineer
2 weeks ago
Network Support:
- Provide L2 technical support for enterprise networks including WAN, LAN, routers, switches, firewalls, wireless controllers, and access points.
- Basic understanding (Concept) of SD-WAN technologies (preferably Cisco Meraki and Cisco ISE).
- Configure and support remote access solutions such as SSL and IPSEC VPN.
- Manage and troubleshoot DNS/DHCP services and scopes.
Vendor & ISP Coordination:
- Liaise with ISP/vendor support for issue resolution and link restoration (ILL/MPLS/SD-WAN/Fiber Channel).
Network Device Management:
- Expertise in CLI-based management of network devices (routing, switching, firewall).
- Handle advanced tasks like IOS upgrades, configuration backups/restores, routing protocols (static/dynamic), policy-based routing, and SLA configurations.
- Layer 2 configuration knowledge (VTP, STP, VLANs, port security).
Incident & Change Management:
- Respond to major incidents proactively, ensuring timely resolution of NMS/customer-generated alerts.
- Maintain accurate documentation in ITSM (including configuration details and ticket attachments).
- Communicate effectively with clients on ticket status, planned changes, or outages.
Collaboration & Escalation:
- Work with cross-functional teams (FMS, Asset, Compliance, Security, NOC/SOC) to uphold service standards.
- Escalate complex service requests as needed to avoid SLA/OLA breaches.
- Leverage ITSM, ITAM, and NMS tools to resolve issues with minimal disruption.
Job Types: Full-time, Permanent
Pay: ₹300, ₹550,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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