
sales & service engineer (medical device-4 experience only)
3 days ago
A Sales and Service Engineer job description involves both pre- and post-sales technical support, acting as a liaison between the company and customers to provide technical expertise for complex products or services. Key responsibilities include understanding customer needs, designing tailored solutions, giving technical presentations, and providing post-sale support and training. The role requires a blend of technical knowledge and strong communication skills to help close deals and ensure customer satisfaction. Key responsibilities
- Pre-sales:
- Provide technical support to the sales team during the sales process.
- Understand customer needs and propose suitable products or services.
- Design and implement customized technical solutions.
- Deliver technical presentations and product demonstrations to potential clients.
- Prepare technical proposals, quotations, and cost estimates.
- Post-sales:
- Offer ongoing technical support to ensure customer satisfaction and address issues.
- Provide training to customers and internal sales staff on product functionalities.
- Conduct follow-ups and gather customer feedback to improve products.
- Collaboration and communication:
- Act as a liaison between sales, product development, and engineering teams.
- Communicate customer requirements and feedback to product development teams.
- Build and maintain strong customer relationships.
- Stay updated on industry trends, competitor offerings, and company products.
Required skills and qualifications
- Strong technical knowledge of the company's products or services.
- Excellent communication, presentation, and interpersonal skills.
- Problem-solving and analytical abilities.
- Ability to translate complex technical information for non-technical audiences.
- Customer-service oriented with the ability to build rapport.
- Proficiency in managing multiple tasks and strong time management skills.
- A bachelor's degree in an engineering, marketing, or related field is often required.
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Work Location: In person
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