Lead Consultant

1 week ago

Bengaluru, Karnataka, India Thomson Reuters Full time ₹ 8,00,000 - ₹ 12,00,000 per year

About The Role

  • Proficient in SQL and Know-How of Software Package Solutions.
  • interact with Japanese Customers.
  • Identify customer needs, tailor a proposed solution to meet such needs & implement the product.
  • Conduct business requirements sessions with the customer to understand, analyze the needs & evaluate fitment of product to requirements. Design, develop, configure, test & deploy the product.
  • Train the customer and build requisite project documentation.
  • Maintain good working relationships with the customers throughout the end-to-end process.
  • Engage from project kick off to the project closure including hypercare support.
  • Train the customer on product functionality and on how to use it meaningfully.
  • Work with the customer to develop and perform UAT of the configured product.
  • Assist in production preparation and conduct project go-live activities.
  • Provide go-live support and ongoing support for escalated problems.
  • Plan and organize handover to product support team after production go-live.
  • Travel to client location for implementation(s) and/or sales demo activities as required.
  • Ability to assist pre-sales and sales team with proposal development, recommending a high-level product design is desired.
  • Perform proof of concepts and/or conduct demo/walkthrough of the solution/prototype with the client stakeholders.
  • Ability to engage in consulting assignments such as performing Health Checks, Roadmap workshops and similar engagements is optional.
  • Work with different teams within Thomson Reuters (development, support, pre-sales, propositions, sales) collaboratively for product/solution improvements, enhancements and resolution of issues.
  • Deliver projects successfully within scope according to budget and schedule individually and as a team
  • Achieve on utilization KPI targets.
  • Manage key stakeholders, and strive to achieve excellence in customer satisfaction.
  • Provide support to other groups within TR (pre-sales, sales, customer support, technology and product dev teams)
  • Contribute to Practice / Competency building initiatives.

About You

Youre a fit for the role of Implementation Consultant if your background includes:

  • Bachelors degree in information technology and/or Business Management.
  • A 12+3 or a 12+4 degree from a reputed university.
  • Relevant experience of 2 to 12 years of SQL, Software package Solutions and Japanese Language.
  • Exposure to Global Trade or Supply Chain software solutions is optional.
  • Competent with all Microsoft Office applications
  • Technical know-how of SQL is mandatory.
  • Knowledge of TR products or competitor products is an advantage.
  • Strong consulting, influencing, and client relationship management skills.
  • Excellent interpersonal and communication skills written and verbal.
  • Detail-oriented, good planning and organization skills, time management
  • Experience working in and collaborating with a globally distributed team environment.
  • Possess a positive learning attitude.

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